Last Updated: October 20, 2026
Effective: October 14, 2026 for accounts created on or after that date. For accounts created before it: November 12, 2026, and until then the version last updated September 28, 2026 applies to them.
Please read these Terms of Service carefully. They contain a binding arbitration provision and class action waiver (Section 25) that affect your legal rights. You may opt out of arbitration within 30 days as described in Section 25.8.
1. Acceptance of These Terms
1.1. These Terms of Service (these "Terms") are a legally binding agreement between you and Fadehaus LLC ("Fadehaus," "we," "us," or "our") governing your access to and use of the Fadehaus mobile application, together with all related websites, features, content, and services we offer (collectively, the "Service").
1.2. By creating an account, tapping a button shown next to a notice that tapping it means you agree to these Terms (for example, "Continue with Apple" or "Send code" when you sign in, the button that creates your barber or shop listing, or the button that confirms a payment), or otherwise accessing or using the Service, you accept and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.
1.3. If you use the Service on behalf of a barbershop, company, or other legal entity (for example, as the owner or authorized manager of a barbershop), you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes both you individually and that entity.
1.4. Certain features may be subject to additional terms, policies, or guidelines that we present to you when you use those features (for example, provider payout terms or promotional program rules). Those additional terms are incorporated into these Terms with respect to your use of the applicable features. Additional terms will be presented to you before they apply to you. If additional terms conflict with these Terms, the additional terms control for that feature, except that additional terms may not modify Sections 23 (Limitation of Liability), 25 (Dispute Resolution), 26 (Governing Law and Venue), or 27 (Changes to These Terms), or otherwise materially reduce your rights under these Terms; those Sections may be changed only as provided in Section 27.
2. Definitions
As used in these Terms:
(a) "Client" means a user who accesses the Service to discover Providers, book Appointments, make payments, or leave Reviews.
(b) "Provider" means an independent barber, barbershop, barbershop owner, or other business that lists services on the Service, whether operating individually or through one or more Shops.
(c) "Shop" means a barbershop location listed on the Service by a Provider. A single Provider may own or operate multiple Shops.
(d) "Appointment" means a booking for Provider Services made through the Service, including any associated services, add-ons, times, and prices.
(e) "Provider Services" means the barbering, grooming, and related in-person services that a Provider offers and performs. Provider Services are performed by Providers, not by Fadehaus.
(f) "User Content" means any content you submit to or through the Service, including Reviews, star ratings, photos, portfolio images, profile information, service descriptions, and haircut preference notes.
(g) "Review" means a rating, written review, or photo submitted by any user about a Provider or Provider Services.
(h) "Provider Policies" means the cancellation, no-show, deposit, and related policies that a Provider sets and displays for its services through the Service.
(i) "Payment Processor" means Stripe, Inc. and its affiliates ("Stripe"), or any successor payment processor we designate.
3. The Service; Fadehaus's Role as a Platform
3.1. What the Service is. Fadehaus is a two-sided marketplace and booking platform. The Service allows Clients to discover nearby Shops and barbers (including through map and list views based on device location, where permission is granted), view services, prices, availability, and Reviews, book Appointment time slots, pay for Provider Services and tips in the app, and record haircut preferences. The Service allows Providers to create and manage Shop and barber profiles, list services, prices, and add-ons, manage working hours, holidays, and time off, manage Shop rosters, view analytics and earnings, and send opt-in loyalty and promotional messages to consenting Clients.
3.2. Fadehaus is a platform, not a barber. Fadehaus provides technology that connects Clients with independent Providers. Fadehaus does not provide, perform, supervise, direct, or control Provider Services, does not employ Providers, and is not a party to the transaction for Provider Services. The contract for Provider Services is solely between the Client and the Provider. When you book an Appointment, you are purchasing services from the Provider, not from Fadehaus.
3.3. No endorsement; no verification of credentials. Fadehaus does not certify, endorse, or guarantee any Provider, and does not independently verify Provider licensure, qualifications, insurance, or the accuracy of Provider listings. We do not run background checks or identity checks on Clients or Providers: when you sign in we confirm only that you control the phone number or email address you use, and before a Provider can be paid, Stripe verifies the Provider's identity under its own rules. Providers are solely responsible for their listings, credentials, and compliance with applicable law. Clients and Providers should exercise their own judgment when dealing with each other.
3.4. Availability and changes. We may add, modify, suspend, or discontinue any feature of the Service at any time. We will use reasonable efforts to give notice of changes that materially reduce core functionality, but we do not guarantee that the Service, or any feature, content, or listing, will always be available, uninterrupted, or error free.
3.5. Geographic scope. The Service is offered for use in the United States only. We make no representation that the Service is appropriate or available for use elsewhere.
3.6. Shops that have not joined. The Service may show listings for barbershops that have not joined Fadehaus, built from publicly available information such as a shop's name, address, and phone number. These listings are marked "Unclaimed, not affiliated," cannot be booked, and do not mean the shop endorses or works with Fadehaus. If you own a listed shop and want its listing corrected or removed, email team@fadehaus.com with the subject "Listing Request"; we will confirm that you own it and then correct or remove it.
3.7. How results are ordered. The map and nearby lists start from the shops and barbers closest to you. On the list, the default order ("Best value") combines each listing's rating (weighted by how many reviews it has), its prices compared with others nearby, and its distance, and puts listings that are open now first. You can sort instead by Closest, Top rated, Cheapest, or Priciest, and filter by rating, price, and other options. Search results put names that match what you typed first, then sort by distance. Fade's suggestions are also ordered by distance. No one can pay to rank higher, and a Provider's Fadehaus plan does not change where it appears.
4. Eligibility
4.1. Minimum age. You must be at least 18 years old and capable of forming a binding contract to create an account or use the Service, whether as a Client or as a Provider. The Service is not directed to anyone under 18. We do not knowingly collect personal information from children under 13, and we will delete accounts and associated personal information belonging to children under 13 upon discovery, consistent with the Children's Online Privacy Protection Act.
4.2. Booking for someone else, including someone under 18. People under 18 may not hold an account or use the Service themselves. If you hold an account you may book and pay for an Appointment for another person, and you may add that person to your account and keep haircut preferences for them (see Section 12 of the Privacy Policy). When you do, you confirm that you are that person's parent or legal guardian, or that they are an adult who asked you to add them, and that you are allowed to give us their information. You are responsible for every Appointment you book, for the information you enter about another person, and for not letting anyone under 18 use your account. A person you added can open their own account once they turn 18 and accept these Terms. If we learn that an account belongs to someone under 18, we will close it.
4.3. Payments and Provider accounts. The age requirement in Section 4.1 applies to every feature of the Service, including registering as a Provider, using Provider features, paying for Appointments, tipping, and receiving payouts.
4.4. Additional representations. By using the Service, you represent and warrant that you meet the applicable age requirements above, that you have not previously been suspended or removed from the Service, and that your use of the Service complies with all applicable laws.
5. Accounts and Security
5.1. Registration. To use most features, you must create an account. You may register using an email address or phone number verified by a one-time passcode, or through Sign in with Apple or Sign in with Google. You agree to provide accurate, current, and complete information and to keep it up to date.
5.2. Account modes. A single account may have access to Client features, Provider (barber) features, and Shop management features, depending on your roles. Provider and Shop features are subject to the additional terms in Section 15.
5.3. Account security. You are responsible for activity under your account, except activity resulting from unauthorized use that is not attributable to your failure to safeguard your credentials. Nothing in these Terms limits your non-waivable rights under applicable law (including the Fair Credit Billing Act and the Electronic Fund Transfer Act) or card network rules with respect to unauthorized charges. You agree to (a) keep your sign-in credentials and devices secure, (b) not share your personal sign-in credentials with anyone; an entity must access the Service only through individuals authorized to represent it, each using their own credentials, and the entity is responsible for all acts and omissions of those individuals, and (c) notify us promptly at team@fadehaus.com of any unauthorized use of your account or other security breach. We are not liable for losses arising from unauthorized use of your account to the extent caused by your failure to safeguard your credentials.
5.4. One person per account. Accounts are personal to you (or, for Shop accounts, to the entity you are authorized to represent) and may not be sold, transferred, or assigned.
6. Booking Appointments
6.1. How booking works. When you select a service, Provider, and time slot, the Service places a short server-side hold on that slot while you complete checkout. A hold is not a confirmed Appointment. Your Appointment is confirmed only when the Service displays or sends you a booking confirmation. If you do not complete checkout before the hold expires, the slot is released and may be booked by others. If your payment method is charged and your Appointment is not confirmed, the charge will be reversed or refunded in full.
6.1A. Booking requests. Some Providers confirm each booking themselves. When you book with one of them, you send a request, and the time is held for you for up to 24 hours while the Provider decides. If you pay in the app, your card is charged when you send the request. If the Provider declines, or does not answer within 24 hours, the request is cancelled and everything you paid, including the service fee, is refunded automatically to your original payment method. If you chose to pay at the shop, nothing is charged.
6.2. Accuracy of booking information. You agree to provide accurate information when booking and to arrive on time for confirmed Appointments. Prices, durations, services, and add-ons displayed at booking are set by the Provider, and the total price for the Appointment is displayed before you confirm.
6.3. Provider performance. A confirmed Appointment is a commitment between you and the Provider. While we expect Providers to honor confirmed Appointments, Fadehaus does not guarantee that a Provider will perform, or perform to any particular standard, and Fadehaus is not responsible for Provider cancellations, delays, quality of service, or conduct.
6.4. No resale. You may not book Appointments for resale, brokering, or any commercial purpose other than receiving (or, for Providers, performing) the Provider Services.
6.5. Health and suitability. You are responsible for communicating to the Provider any information relevant to the safe performance of Provider Services (for example, scalp conditions, allergies, or skin sensitivities). Fadehaus is not a health care provider and the Service is not a substitute for professional medical advice. The Service is not intended to collect or manage protected health information, and Fadehaus is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).
7. Cancellations, No-Shows, and Deposits
7.1. Provider Policies control. Within the options the Service supports, a Provider may require a deposit (a flat amount or a percentage of the service price), set refund tiers that decide how much of an in-app payment comes back depending on how far ahead you cancel, and set how much comes back if you do not show up. Whatever applies to your Appointment (the deposit, the refund tiers and the no-show terms) is displayed to you in the booking flow before you confirm, and by confirming you agree to it.
7.2. Cancelling or rescheduling. You may cancel or reschedule an Appointment through the Service. Before you cancel, the App shows you exactly what will be refunded and what you will lose, if anything. Today it works like this:
(a) If you cancel before your Appointment starts, what you paid in the App is refunded according to the cancellation terms shown to you at booking: in full if you cancel inside the full-refund window, and by the Provider's refund tiers after that. If the Provider set no refund tiers or deposit, everything you paid is refunded, including the service fee.
(b) If you paid in advance and do not show up (a "no-show"), what comes back is what the no-show terms shown to you at booking say; your tip is always refunded. If the Provider set no no-show terms, what you paid is not refunded, including the service fee, except your tip; if your booking had a deposit, you lose only the deposit.
(c) If you chose to pay at the shop, cancelling or not showing up costs you nothing through the Service.
We never charge your card again after a cancellation or no-show. The most a late cancellation or no-show can cost you is money you already paid.
7.3. Deposits. Providers may require a deposit or prepayment to confirm certain Appointments. Whether a deposit is refundable, and under what conditions, is governed by the applicable Provider Policy displayed at booking.
7.4. Repeated cancellations and no-shows. Repeated late cancellations or no-shows harm Providers and other Clients. We may, in our reasonable discretion, restrict, suspend, or terminate accounts with a pattern of late cancellations or no-shows. A Provider can also block you from booking with them: by hand, or, on a paid plan, automatically once you have not shown up for a number of their Appointments that they choose (counted in total, not only in a row). While you are blocked you cannot book, join a membership with, or find that barber in the App, and the Provider can remove the block at any time. Today we do not tell you when a Provider blocks you.
7.5. Provider cancellations. If a Provider cancels a confirmed Appointment or fails to appear, all amounts you prepaid for that Appointment (including any deposit) will be refunded in full to your original payment method within ten (10) business days, unless you choose to apply them to a rebooked Appointment.
7.6. Evolving features. Deposit, no-show, and related booking-protection features are under active development and may change. Material changes will be reflected in the Service and, where required, in updated Terms under Section 27.
8. Payments, Tips, Taxes, Refunds, and Chargebacks
8.1. Payment processing through our Payment Processor. Payments on the Service are processed by our Payment Processor (currently Stripe). Who collects a payment depends on how you pay:
(a) In the app, by card or Apple Pay. Fadehaus is the merchant of record. Fadehaus collects the payment through Stripe and pays the Provider their share. Your card statement shows the shop's name. The same applies when you pay a balance in the app, and when a Provider takes your card on the Provider's own phone by having you type it into the App's card screen.
(b) In person with Tap to Pay on iPhone or Tap to Pay on Android, and shop memberships. The Provider charges you directly on their own Stripe account, and the Provider is the seller for that payment.
(c) Fadehaus plans and packs for Providers. Fadehaus Pro and Ultimate plans, and packs of texts and Fadehaus AI requests, are billed by Fadehaus through Stripe (Sections 9 and 9B).
(d) Cash. You can pay a Provider in cash at the shop, and the Provider records it in the App. Cash is paid directly to the Provider; Fadehaus does not receive or process it.
Fadehaus does not receive, store, or have access to full payment card numbers; card data is collected and stored by Stripe. Your use of payment features is also subject to Stripe's applicable terms, including the Stripe Services Agreement and, for Providers, the Stripe Connected Account Agreement (Section 15.6).
8.2. Payment authorization. By providing a payment method, you (a) represent that you are authorized to use it, and (b) authorize us and Stripe to charge it for the Appointments you pay for in the app (including any deposit shown at booking), the tips you add, and the fees shown before you confirm. We do not save your card to charge it later for a booking, and we do not charge your card again after a cancellation or no-show (Section 7.2). A card you save to join a membership automatically is charged only as described in Section 9A.6, and membership and Fadehaus plan renewals are charged as described in Sections 9 and 9A. If a payment for a booking fails, the booking is not confirmed.
8.3. Tips. Clients may add an optional tip in the app, while booking or after the visit, or on the Provider's phone with Tap to Pay on iPhone or Tap to Pay on Android. Tips are voluntary and are for the Provider. Fadehaus keeps no part of any tip and charges no Fadehaus fee on tips. Card processing works like this:
(a) A tip you add after the visit, or on the Provider's phone with Tap to Pay, reaches the Provider in full; Fadehaus pays Stripe's processing fee on it.
(b) A tip you add while booking is charged together with your booking. The barber receives the whole tip, and Stripe's processing fee on that payment, including the part on your tip, comes out of the Provider's share of the booking.
A tip you give in cash goes straight to the Provider.
8.4. Refunds. Because Provider Services are performed by independent Providers, refunds are governed first by the applicable Provider Policies and by the Provider's own decisions. In addition, Fadehaus may facilitate or issue refunds or credits in individual cases (for example, duplicate charges, confirmed Provider no-shows, or platform errors). Fadehaus will consider refund requests in good faith. Any dispute about a refund decision is subject to Section 25. Nothing in this Section limits refunds required under Section 7.5 (Provider cancellations), Section 22.3 (platform-initiated cancellations), your billing-dispute rights under applicable law and card network rules, or applicable law. If you cancel in time, your refund is automatic. For a visit that already happened, ask the Provider; Providers can issue a full or partial refund from the app. If you cannot resolve it with the Provider, email team@fadehaus.com and we will review it.
8.5. Chargebacks. If you believe a charge is incorrect, we encourage you (but do not require you) to contact us at team@fadehaus.com and the Provider first so we can attempt to resolve it. Nothing in these Terms limits or penalizes your rights under the Fair Credit Billing Act, the Electronic Fund Transfer Act, or card network rules. If a card network or issuer finally resolves a dispute in Fadehaus's or the Provider's favor and we reasonably determine the dispute was fraudulent or made in bad faith (for example, disputing a service you received and did not contest), we may recover our reasonable costs, including the disputed amount, and may suspend or terminate your account.
8.6. Taxes. Providers are solely responsible for determining, collecting, reporting, and remitting all taxes associated with Provider Services and with amounts they receive through the Service, including sales taxes and income taxes. Fadehaus does not provide tax advice. The total price displayed before you confirm an Appointment is the amount you will be charged through the Service. Today the Service does not add or collect sales tax on any payment; the price shows a "Taxes" line of $0.00. Providers are responsible for accounting for any applicable sales tax in their listed prices or collecting it directly, in compliance with applicable law.
8.7. Service fee and platform fees. Fadehaus charges Clients a flat service fee of $2.00 per booking paid by card, shown as a separate "Service fee" line in the price you see before you confirm. It applies when you pay by card in the app or by card at the shop (including Tap to Pay on iPhone, Tap to Pay on Android and a card reader), including visits covered by a membership. A visit you pay for in cash at the shop carries no service fee: the amount you pay the Shop is the Provider's price and any tip, and the Provider records the cash payment in the App. Visits a Provider records as walk-ins carry no service fee. The fee is fixed when you book and does not change afterward. When you pay by card, the fee is kept by Fadehaus and is not part of the Provider's price. If your booking is cancelled and your payment is refunded, the service fee is refunded with it, in the same proportion as the rest of your payment; if you paid in advance and do not show up, it is not refunded (Section 7.2). Optional charges (such as tips) and Provider-set fees under Section 7 are disclosed as described in those Sections. Providers pay card-processing costs as described on our pricing page. We may introduce or change Provider-facing fees on at least 30 days' advance notice; changed fees apply prospectively only.
8.8. Tap to Pay on iPhone and Tap to Pay on Android. Providers may accept card payments in person on their own phone, using Tap to Pay on iPhone on an iPhone or Tap to Pay on Android on an Android phone. Those payments are processed on the Provider's own Stripe account; the Provider is the seller for that payment, and the Fadehaus service fee applies to that card payment as described in Section 8.7 (a visit paid in cash instead carries none).
9. Subscriptions (Fadehaus Pro)
9.1. Paid tiers. Fadehaus offers paid subscription tiers for Providers (currently "Pro" and "Ultimate") with enhanced features. This Section applies to those subscriptions, as described at the point of purchase. Ultimate is $59.99 a month for each location, which includes 10 barbers at that location, and $9.99 a month for each extra barber at a location, billed monthly. We check your roster daily and adjust the next invoice. Paid plans include monthly usage allowances, such as texts and Fadehaus AI, shown in the App under Usage and described in Section 9B. We may pause a feature that has reached its allowance until the next cycle, or until you add more under Section 9B.
9.2. Billing through Stripe. Subscriptions are sold by Fadehaus and billed through our Payment Processor, Stripe. Purchases are made on our website, including checkout pages the app opens in your device's browser; subscriptions are not billed through the Apple App Store or Google Play, and app store billing and refund policies do not apply to them. By purchasing a subscription you authorize us and Stripe to charge your chosen payment method on a recurring basis at the price and interval disclosed at the point of purchase, except where applicable law provides refund or cancellation rights that cannot be waived.
9.3. Auto-renewal. Unless stated otherwise at purchase, subscriptions renew automatically at the end of each subscription period at the then-current price until cancelled. You can cancel at any time in the App under Settings, then Subscription, then Cancel subscription. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. If a renewal payment fails on a plan that has been paid for before, you keep its paid features while our Payment Processor retries your card, and the plan ends if the retries do not succeed. Deleting only the app does not cancel your plan. If you delete your Fadehaus account, we end your plan for you: it will not renew and you will not be charged again. Depending on the plan, it ends right away or at the end of the period you already paid for.
9.4. Price and feature changes. We may change subscription pricing or included features prospectively. We will tell existing subscribers about a price change by email or in-app notice at least 30 days before it applies, and it will apply only after that notice and, where required, your consent.
9.5. Pro free trial. If you own a barber's own studio on Fadehaus (your own chair or space, not a barbershop), you can try Pro free for 14 days. You can start the trial in the App or on our website. It works like this:
(a) Who can start one. Only the owner of the studio, and only if no Fadehaus plan (Pro or Ultimate) has ever been paid for on that studio's account and you have never paid for one on any account. Your account must have a confirmed phone number or use Sign in with Apple; an email address alone is not enough. Barbershops cannot start a free trial.
(b) One per person, ever. Each person and each studio gets one free trial. We check this against the studios that already had one and against the confirmed phone numbers, Apple IDs, and email addresses of accounts that already started a trial or paid for a plan, so deleting your account and signing up again does not give you a new trial. Section 9 of our Privacy Policy explains what we keep to do this.
(c) No card, nothing charged. Starting the trial asks for no card and charges nothing. For the whole trial your account has Pro, with everything these Terms say Pro or a paid plan includes (for example, the Fadehaus AI in Section 9B).
(d) When it starts and ends. The trial starts the moment you tap Try Pro free for 14 days in the App, or Start my free trial on our website, and ends exactly 14 days later (14 times 24 hours), on the date and time the App shows. Three days before it ends, we tell you in the App, and by push notification and email where your account has them, and the App counts down the last 3 days. If you chose Keep Pro under Section 9.5A, you get the reminder in Section 9.5A(a) instead of this 3-day notice: 7 days before the first charge, or soon after you choose Keep Pro if that is later.
(e) When it ends. Your account goes back to our free Starter plan, unless you chose Keep Pro under Section 9.5A. Nothing is charged, and nothing you made is deleted. Section 9.7 says what changes when Pro ends.
(f) If the studio changes owner. If the studio's account passes to a different owner, a running trial ends at once.
If we offer any other free trial that turns into a paid subscription, we will show its length, the price after it, the renewal period, and how to cancel before you start it, and you will not be charged if you cancel before it ends. We may change or stop offering trials at any time; a trial that has already started runs to its end, except under (f).
9.5A. Keeping Pro during your trial. At any time during your trial you can tap Keep Pro in the App. It opens our checkout in your browser, where you add a card and pick a billing term: how often Pro is billed, for example $29.99 a month or $269.99 a year. The checkout lists the billing terms we offer at that time, each with its price. It works like this:
(a) What you agree to. Before you agree, the checkout shows the billing term you picked and its price, the date of the first charge, that the plan renews at that billing term until you cancel, and how to cancel. On our checkout page you agree by ticking the box and tapping Keep Pro. The backup checkout page that some links open has no tick box: it states the charge, its amount, how often it renews and the date of the first charge beside its payment button, and how to cancel just below that button, and you agree by tapping that button. We confirm it in the App, and by push notification and email where your account has them, and we remind you before the first charge: at least 7 days before it if you choose Keep Pro earlier than that, and otherwise soon after you choose it.
(b) When you are charged. Nothing is charged when you choose Keep Pro. The first charge is on the day your trial ends, at the price of the billing term you picked, and your plan then renews at that billing term under Section 9.3 until you cancel. If you choose Keep Pro with one hour or less of your trial left, the checkout shows the full price as due today instead: if you pay, you are charged that day, your paid period starts then, and the time left on your trial does not add to it. On the backup checkout page, the charge moves to the day you pay whenever about 48 hours or less of your trial is left, and the page says so before you agree.
(c) Cancelling before the first charge. You can cancel at any time before your trial ends in the App, under Settings, then Subscription, then Cancel subscription. You keep Pro until the trial's own end, you are not charged, and your account then goes back to Starter.
(d) If the first charge fails. Pro continues for about an hour past the end of your trial while the first charge is attempted. If that charge fails, we tell you the payment did not go through, and your account is on Starter until a retry or a new payment succeeds; Pro then starts again.
(e) Refunds. Section 9.6 says when a plan payment can be refunded.
9.6. Refunds. Plan payments are not refunded. The free trial in Section 9.5 is how you try a plan before you pay, and you can cancel at any time (Section 9.3). This does not limit our duty to correct a charge made in error (Section 23.3) or any refund right the law gives you that cannot be waived. If you made the first payment for a plan before October 20, 2026, you can still get a full refund of that payment by contacting us at team@fadehaus.com within 30 days of it.
9.7. When Pro ends. When your account goes back to Starter, because a free trial ended or a paid plan ended, nothing you made is deleted: your clients, bookings, services, and settings stay, and your first way of working stays listed and bookable (a barbershop is the exception, see (g)). Features that need Pro stop until your account is on Pro again, and bookings already made keep the terms shown when they were made. In particular:
(a) Booking requests stop. New bookings no longer wait for you to approve them (Section 6.1A).
(b) Your own cancellation and no-show terms stop applying to new bookings. The terms in Section 7.2 for a Provider who set no refund tiers and no no-show terms apply instead, and automatic blocking after no-shows (Section 7.4) stops.
(c) New bookings take no deposit.
(d) Memberships. Members of a membership you published keep their membership and keep being billed under Section 9A, but no one new can join it until your account is on Pro again.
(e) Other Pro features stop, including campaigns, automatic call-in, Pro analytics and review insights, and Fade for your business. The choices you made for them are kept.
(f) A second way of working pauses. If you added a second way of working to your profile (working mobile as well as from a fixed place, or a fixed place as well as mobile), that second one leaves Discover and takes no new bookings until your account is on Pro again. Bookings already made with it stand.
(g) Barbershops. A barbershop is listed and takes new bookings only while its account is on Ultimate. When Ultimate ends, the barbershop leaves Discover and takes no new bookings until its account is on Ultimate again. Bookings already made stand.
9A. Shop Memberships
9A.1. What a membership is. Some Providers sell memberships through the Service. A membership is an agreement between you and the Provider, who sets its price, what it includes, and its own rules, which are shown on the membership's terms page before you join. The Provider charges you through Stripe on the Provider's own account; Fadehaus does not hold your card details.
9A.2. Automatic renewal. Memberships renew automatically each cycle at the price shown when you joined until you cancel. Before you join, the checkout shows what you pay today, what you will pay each cycle and from when, and that the membership renews until you cancel, and you agree by tapping Pay. When your membership starts, we confirm it in the App and by email with the plan, the shop, the price, and the renewal date. If the Provider later changes the plan's price, the price you pay does not change.
9A.3. Cancelling. You can cancel at any time from Memberships in your account. You keep the membership through the end of the cycle you already paid for and are not charged again. Membership payments are not refunded, including for the unused part of a cycle.
9A.4. Fees on covered visits. Visits covered by a membership still owe the Fadehaus service fee when paid by card (Section 8.7) and any tip you add; a covered visit settled in cash at the shop owes no service fee. A promo code cannot be combined with a membership on the same booking.
9A.5. When a membership ends. If the Provider leaves Fadehaus, or you delete your account, the membership ends and is not billed again.
9A.6. Membership waitlists and automatic joining. When a membership is full, you can join its waitlist. If you choose to auto-join with a saved card, your card is saved with the Provider's payment account through Stripe, and nothing is charged then. When a spot opens, we tell you that we are joining you, charge that card the membership price, and start your membership, which then renews under Section 9A.2 until you cancel. If the charge fails, we tell you, and you can finish joining in the App before your window closes. To stop automatic joining, leave the waitlist. If the Shop changes owner, waitlists are reset and your saved card is removed from the waitlist.
9A.7. When a Provider's plan ends. Selling memberships needs a Fadehaus Pro or Ultimate plan. If the Provider's plan ends, your membership carries on and renews under Section 9A.2 as before, but no one new can join that Provider's memberships until the Provider is on Pro or Ultimate again.
9B. Texts and Fadehaus AI
This Section applies to Providers.
9B.1. What your plan includes. Every business account includes a number of texts each month for its campaigns, and every paid plan also includes a monthly amount of Fadehaus AI (Fade, Vibe reads, review summaries, and reply drafts). Both belong to the business, and everyone who works under it uses the same amounts. The App shows them under Usage. Booking confirmations, reminders, and other messages about a visit never use your texts, and moderation, support, and Fade answering your Clients never use your Fadehaus AI.
9B.2. How Fadehaus AI is counted. Fadehaus AI is measured by what each run costs to process, so a long or complex request counts for more than a short one. The App shows the month as a share used, such as 41%. A request that is already running when you reach the month's amount finishes; new requests wait until you add more or the month starts again.
9B.3. Each month starts fresh. Included texts and included Fadehaus AI start again on the 1st of each month. Whatever you did not use does not carry over.
9B.4. Buying packs. The account owner can buy packs of texts, and packs of Fadehaus AI requests where the App offers them. Each pack shows what it adds and its price before you pay. Packs are sold by Fadehaus and paid through Stripe on our website, which opens in your phone's browser. They are not sold through the Apple App Store or Google Play, and app store billing and refund policies do not apply to them. A pack is a one-time purchase, not a subscription: we charge your card once for each pack you buy.
9B.5. Packs never expire. Texts and requests you buy are used only after the month's included amount runs out, and they stay on your business's balance until they are used. If you transfer your business in the App (Section 15.14), the balance goes with it. They have no cash value. If the business's account is closed, any unused balance ends without a refund.
9B.6. No refunds. Packs are not refunded, including for texts or requests you do not use. This does not limit our duty to correct a charge made in error (Section 23.3) or any refund right the law gives you that cannot be waived.
9B.7. Disputes and chargebacks. While a dispute or chargeback on a pack payment is open, your balance does not change. If it is decided against us, we remove what that payment bought from your balance, as much of it as is still unused. Texts and requests you already used stay used.
10. User Content; License to Fadehaus
10.1. Your content stays yours. You retain all ownership rights you have in your User Content. These Terms do not transfer ownership of any User Content to Fadehaus.
10.2. License you grant us. By submitting User Content, you grant Fadehaus a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers and as needed to operate the Service), transferable license to host, store, reproduce, adapt (for example, to resize, crop, or reformat), publish, publicly display, and distribute that User Content, in each case for the purposes of operating, providing, moderating, improving, and promoting the Service (for example, showing publicly posted Reviews and portfolio photos in app-store screenshots or on our website, and making public listing information, such as a Shop's name, services, prices, hours, ratings, and open times, available to search engines and to other services, including AI assistants, that help people find and book a Provider). We will not use photos depicting an identifiable individual in paid advertising or off-platform marketing without separate consent from you (and, where applicable, that person). User Content processed by our AI service providers is used only to operate the Service, including moderation, review summaries, Fade's replies, and handling your support requests, and, for Fade conversations you choose to send us with your feedback, to review and improve Fade's answers as described in Section 4.3 of our Privacy Policy. It is not used to train third-party artificial intelligence models. This license lasts for as long as your User Content remains on the Service, plus a reasonable period for backup, legal compliance, and archival purposes. When you delete your account, your review photos are deleted, and your Reviews and star ratings stay on the Service without your name or any link to your account, as described in our Privacy Policy.
10.3. Your responsibilities and warranties. You are solely responsible for your User Content. You represent and warrant that (a) you own or have all rights needed to submit your User Content and grant the license above; (b) your User Content does not infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights; (c) any identifiable person shown in a photo you upload (for example, a client shown in a barber's portfolio photo) has consented to its capture and display on the Service; and (d) your User Content complies with these Terms and applicable law.
10.4. No obligation to display; removal. We do not pre-approve all User Content and have no obligation to display, store, or retain any User Content. Subject to Section 11 (which restricts how we may moderate Reviews), we may remove or restrict User Content that violates these Terms or the content standards in Sections 11, 12, and 14 of these Terms.
10.5. Passport data. Haircut preference information you record (hair type, preferred styles, notes) is stored to help you and Providers you book with deliver consistent results, and is handled as described in our Privacy Policy. You may share your own Passport with another person as described in Section 6.6 of our Privacy Policy. When you do, you confirm that the phone number or email address you enter belongs to the person you mean to share with, and you choose what they see. We never text or email that person; if you text them a link from your phone's share sheet, that message is yours, not ours. Once someone has seen your Passport, stopping the share cannot take back what they saw.
11. Reviews and Ratings
11.1. Honest reviews only. Reviews must reflect your genuine, firsthand experience with the Provider being reviewed. You may not submit a Review of a Provider you have not actually used, and you may not submit Reviews that are fabricated, generated to misrepresent an experience you did not have, or submitted in exchange for compensation conditioned on the Review's sentiment.
11.2. Prohibited review conduct. You may not (a) offer, pay for, or provide incentives in exchange for positive or negative Reviews; (b) submit a Review of your own business, a business that employs you, a business owned or managed by you or your immediate relatives, or a competitor, without clearly and conspicuously disclosing your relationship; (c) use another person's account or a fake identity to submit Reviews; or (d) threaten, intimidate, or attempt to coerce anyone into removing or changing an honest Review. Providers who violate this Section may be suspended or removed from the Service.
11.3. No gag clause. Nothing in these Terms restricts your right to submit an honest Review, positive or negative, and nothing in these Terms penalizes you for doing so or assigns ownership of your Reviews to Fadehaus. Consistent with the Consumer Review Fairness Act, any provision that purported to do so would be void.
11.4. How we moderate Reviews. We moderate Reviews only against content-neutral criteria applied regardless of sentiment. We may remove a Review only if it (a) is unrelated to the Provider's services, (b) contains unlawful, defamatory, harassing, obscene, or sexually explicit content, (c) discloses another person's private information without consent, (d) is spam, an advertisement, or submitted in violation of Section 11.1 or 11.2, or (e) infringes third-party rights. We do not suppress Reviews because they are negative, and when we remove a Review we log a neutral, criteria-based reason. Displayed ratings reflect the Reviews we host under these criteria.
11.5. AI-generated summaries. The Service may show a Provider an automatically generated summary of its own Reviews ("Vibe"), created using artificial intelligence. Summaries are automated condensations of hosted Reviews and may be incomplete or contain errors. If you believe a summary is inaccurate or misleading, contact team@fadehaus.com and we will review it and correct or regenerate it.
12. Content Moderation and Automated (AI) Screening
12.1. Automated photo screening. Photos submitted to the Service (including Review photos and Provider portfolio photos) are screened by an automated artificial intelligence moderation system (currently provided by Anthropic) before public display. Photos may be rejected or held if the automated system identifies content that violates the content standards in Sections 11, 12, and 14 of these Terms (for example, sexually explicit content, violence, unrelated or misleading imagery, or content that appears to violate third-party rights). Automated screening analyzes image content solely for compliance with those standards. Fadehaus does not use automated screening to identify individuals and does not create, collect, capture, store, or share biometric identifiers or biometric information (such as facial-geometry templates or faceprints), and does not use facial recognition to identify individuals. We mirror this statement in our Privacy Policy. Written content you submit for others to see is also screened automatically for abusive or harmful content (currently by OpenAI), as described in our Privacy Policy.
12.2. Human review and appeal. If your content is rejected or removed, or your account is restricted based in whole or in part on automated screening, you may request human review by contacting team@fadehaus.com. A human reviewer with authority to reverse the automated outcome will consider your request. We do not take significant account-level action (such as termination) based solely on an automated decision without a human appeal path.
12.3. No guarantee. Automated and human moderation reduce, but do not eliminate, objectionable or infringing content. We are not responsible for User Content posted by others, but we will act on valid reports submitted to team@fadehaus.com.
12.4. Reporting and blocking. The Service provides in-app tools to report objectionable content or abusive behavior, including a Review, a photo, a profile, or an answer from Fade. A Client can block a barber or Shop, which hides it from the Client's Discover and stops the Client booking it, and a Provider can block a Client from booking with them (Section 7.4). You can also hide a Review or photo you do not want to see. You may also report content by emailing team@fadehaus.com. We review reports of objectionable content promptly, generally within 24 hours of receipt, and will remove violating content and eject offending users where warranted.
12.5. Fade, our AI assistant. Fade is an automated AI assistant, not a person. Before Fade answers you for the first time, the App tells you that Fade is the Fadehaus AI and asks your permission to send what Fade needs to our AI provider, and Fade tells you that it is an AI assistant whenever you ask. Its answers are generated automatically and may be incomplete or wrong; check times, prices, addresses, and figures about your business before you rely on them. Fade never books, cancels, or pays on its own: it shows you a card with the real price, you decide, and you are responsible for every action you confirm. For Providers, Fade for your business can draft services and prices, marketing campaigns, offers, membership plans, and replies to Reviews. A draft is a suggestion: nothing is saved, published, or sent until you confirm it, and once you do, it is your content and your message. You are responsible for checking that what you publish or send is accurate and lawful, and that you may send it to the people it goes to (Section 15.10A). Fade is not a barber, doctor, dermatologist, lawyer, or accountant, and nothing it says is professional, financial, tax, or medical advice. We do not store your conversations with Fade as you chat; we keep one only if you send it with your feedback on an answer, as described in Section 4.3 of our Privacy Policy. If you are a Provider, a conversation you send can include your clients' names, visits, and tips.
13. Text Messages, Push Notifications, and Other Communications
13.1. Transactional messages. By providing your phone number or enabling push notifications, you consent to receive transactional messages related to your use of the Service, such as one-time passcodes, booking confirmations, reminders, changes to Appointments, and review requests. Review request messages contain no marketing content; any message that promotes services, discounts, or offers is sent only under Section 13.2 with your separate opt-in. These messages are part of the Service.
13.2. Offers and promotional messages (opt-in only). Offers are off until you say yes, and each yes covers one business only. The first time you book with a barber, checkout may ask, in a "Keep in touch" step before you pay, whether that barber may send you offers by email and by text. Each is its own box, nothing is ticked until you tick it, and you can tap "Not now" instead. A yes given at checkout is saved only if your booking goes through. If you tap "Not now", checkout asks about that barber at most once more, after 90 days. You can also say yes to a barber's or Shop's offers at any time in Settings, then Notifications, then Offers (by email or text). Promotions from Fadehaus itself are a separate "Fadehaus news" switch in Settings, then Notifications. When you say yes to text offers from a barber or Shop, at checkout or in Settings, the App tells you the business, that the texts are recurring automated marketing texts sent through Fadehaus to your number, that saying yes is not needed to book or buy anything, that message frequency varies, that message and data rates may apply, that not all carriers are covered, and how to opt out (reply STOP) and get help (reply HELP). You can turn any of them off at any time in Settings (including "Stop all offers"), by replying STOP, or with the link in an offer email. Consent is not a condition of booking or of any purchase.
13.3. Rates, STOP, and HELP. Message and data rates may apply. If you reply STOP to any SMS, we will stop sending all SMS messages to that number, both promotional and transactional, and withdraw every yes to offers on any account that uses that number; we send one message confirming your opt-out. Reply START to let that number receive texts again: your booking texts come back on as they were before the STOP, unless you changed them in the app since, and offers stay off until you say yes again. If you opt out of all SMS, we will, where possible, deliver essential service notices by push notification or email instead, and features that depend on text messages (such as SMS one-time passcodes and SMS reminders) may be unavailable by SMS until you opt back in. You can get help by replying HELP or emailing team@fadehaus.com. We will honor an opt-out communicated by any reasonable method within ten business days. Push notification preferences can be managed in the app and in your device settings.
13.4. No sharing of SMS consent data. Phone numbers and SMS opt-in and consent data are not shared with or sold to third parties or affiliates for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
13.5. Messaging program terms. For clarity, and for the mobile carriers who review our messaging, the following are the terms of our text messaging program:
(a) Program name. Fadehaus.
(b) Program description. Fadehaus and the barbershops you use send transactional messages (such as one-time passcodes, booking confirmations, appointment reminders, and waitlist alerts) and, only if you separately opt in under Section 13.2, promotional and loyalty messages (such as loyalty rewards, win-back offers, and promotions).
(c) Message frequency. Message frequency varies with your activity and the programs you have opted into.
(d) Cost. Message and data rates may apply.
(e) Opt out. Reply STOP at any time to stop receiving text messages, or toggle text messages off in the app under Settings, then Notifications.
(f) Help. Reply HELP at any time, or contact us at team@fadehaus.com, for help.
(g) Privacy. How we handle the information involved is described in our Privacy Policy at fadehaus.com/privacy-policy.
(h) Carriers. Wireless carriers are not liable for delayed or undelivered messages.
13.6. Email. We may send you service, security, and legal notices by email. You may opt out of marketing emails via the unsubscribe link; you cannot opt out of essential service notices while you maintain an account.
13.7. Discount codes. Providers and Fadehaus may offer discount codes. A code applies only to the booking it is used on, cannot be combined with another code unless stated, has no cash value, cannot be sold or transferred, cannot be combined with a membership, and can be withdrawn if it was obtained or used in breach of these Terms. A discount funded by a Provider reduces what you pay the Provider; a discount funded by Fadehaus is paid by Fadehaus.
13.8. Loyalty rewards from Providers. A Provider on a paid plan can run a visit-based loyalty program. When you complete the number of visits the Provider sets with that barber, you earn a reward that the Provider funds, such as an amount or percentage off, a free service, or a free add-on. A reward is a single-use code for your account that works only with that barber and is a discount code under Section 13.7. Rewards do not expire today, you can hold one unused reward at a time, and refunded visits do not count toward one.
14. Prohibited Conduct
You agree not to, and not to help or permit anyone else to:
(a) violate any applicable law, regulation, or third-party right in connection with the Service;
(b) misrepresent your identity, credentials, licensure, affiliation, or the nature of any listing, service, or Review;
(c) harass, threaten, defame, or discriminate against any Client, Provider, or other person;
(d) circumvent the Service to avoid fees or platform protections, including soliciting or accepting off-platform payment for an Appointment booked through the Service in a manner intended to evade platform payment processing;
(e) use the Service to send spam or unsolicited communications, or to send promotional messages to users who have not opted in;
(f) scrape, harvest, or collect data from the Service by automated means, or access the Service through automated scripts, bots, or crawlers, except as permitted by us in writing;
(g) probe, scan, or test the vulnerability of the Service, interfere with its operation, bypass access controls or rate limits, or introduce malicious code;
(h) reverse engineer, decompile, or disassemble any part of the Service, except to the extent that law prohibits this restriction;
(i) copy, frame, mirror, or resell the Service or access to it, or use the Service to build a competing product;
(j) upload content that is unlawful, infringing, obscene, sexually explicit, or exploitative, or that depicts any person without the consent required by Section 10.3;
(k) book Appointments with no intention of attending, manipulate availability, ratings, rankings, or analytics, or engage in any fraudulent, deceptive, or abusive activity; or
(l) use the Service for any purpose other than its intended purpose as a barbershop discovery and booking platform.
We may investigate suspected violations and may restrict, suspend, or terminate access as described in Section 22, and may report unlawful activity to law enforcement.
15. Provider Terms
This Section 15 applies to Providers in addition to the rest of these Terms.
15.1. Independent contractor status. Providers are independent businesses and independent contractors. Nothing in these Terms or in your use of the Service creates an employment, agency, partnership, joint venture, or franchise relationship between you and Fadehaus. Fadehaus does not direct or control the performance of Provider Services. Providers set their own services, prices, schedules, and methods. Requirements in these Terms govern only use of the platform (accurate listings, honoring the prices and Provider Policies displayed to Clients, and lawful conduct on the Service), not the manner or means of performing Provider Services. You are not entitled to any employment-type benefits from Fadehaus, and you are solely responsible for your own business expenses, equipment, insurance, and personnel.
15.2. Listings. A new Shop or barber listing appears in Client discovery once it is set up, with a location, at least one active barber, and weekly bookable hours; we do not review it in advance. We may review any listing at any time and may hide, decline, or remove it in our reasonable discretion, including for incomplete or inaccurate information, guideline violations, or legal or safety concerns. A listing appearing on the Service is not an endorsement, certification, or verification of your qualifications.
15.3. Listing accuracy. You are solely responsible for the accuracy and completeness of your listings, including Shop information, services, prices, add-ons, durations, photos, working hours, holidays, and time off. You must honor the prices and Provider Policies displayed to a Client at the time of booking. You must keep availability current so Clients do not book slots you cannot honor.
15.4. Licensure and legal compliance. You represent and warrant that you hold, and will maintain for as long as you offer Provider Services through the Service, all licenses, permits, registrations, and insurance required by applicable law for you, your Shops, and any barbers on your roster (including state barbering or cosmetology licensure and local business permits), and that you will perform Provider Services in compliance with all applicable laws, including health, sanitation, safety, consumer protection, anti-discrimination, tax, and employment laws with respect to your own personnel.
15.5. Rosters and multi-shop fleets. Shop owners may operate multiple Shops under one account. Barbers join a Shop's roster through application and approval or by invitation. Shop owners are responsible for the accuracy of their rosters and for their own legal relationship with barbers on their rosters (Fadehaus is not a party to that relationship and takes no position on whether roster barbers are the Shop's employees or contractors). Removing a barber from a roster does not by itself cancel that barber's confirmed Appointments. If a confirmed Appointment cannot be honored because a barber leaves or is removed from a roster, the Appointment will be treated as a Provider cancellation under Section 7.5 (full refund of prepaid amounts unless the Client chooses to rebook).
15.6. Payouts and Stripe Connect. To receive payments, you must create and maintain a connected account with our Payment Processor (while Stripe is the Payment Processor, a connected Stripe account). Payment processing services for Providers on Fadehaus are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Provider on Fadehaus, you agree to be bound by the Stripe Services Agreement, as the same might be modified by Stripe from time to time. As a condition of Fadehaus enabling payment processing services through Stripe, you agree to provide Fadehaus accurate and complete information about you and your business, and you authorize Fadehaus to share it and transaction information related to your use of the payment processing services provided by Stripe. When a Client pays in the app, including when you take a Client's card on your own phone through the App's card screen, Fadehaus collects the payment as merchant of record and pays your share to your connected account, less applicable fees. Payments for online bookings are held by Fadehaus and paid to your barber or shop after the appointment takes place. If that payment is later refunded, we take back the matching part of your share from your connected account before the refund is made. When a Client pays you with Tap to Pay on iPhone or Tap to Pay on Android, or pays for a membership you sell, the payment is made directly on your connected account, you are the seller, and Fadehaus's fee is deducted from that payment. When a Client pays you in cash, the amount due shown in the App does not include the Fadehaus service fee (Section 8.7), and Fadehaus does not collect a fee on that cash. If you use Tap to Pay on iPhone, you must also accept Apple's Tap to Pay terms, which the App presents during setup. Payout timing, identity verification (know-your-customer requirements), and account holds are governed by the Payment Processor. We may share information with the Payment Processor as needed to enable payments and comply with law. If the Payment Processor cannot verify your account or suspends it, we may suspend your ability to take paid bookings. You authorize Fadehaus to open and manage your Stripe account on your behalf, to create payments, refunds, and transfers on it, to read its balance, payout, and verification status, to share your information with Stripe, and to pause or delay your payouts while a dispute, negative balance, or verification issue is open. We will pass on any changes Stripe makes to its Connected Account Agreement.
15.7. Provider Policies. You may configure cancellation, no-show, and deposit policies within the options the Service supports. Your Provider Policies must be lawful, must be applied as displayed to the Client at booking, and may not be applied retroactively to existing Appointments. You are responsible for honoring refunds required by your own policies and by applicable law.
15.8. Chargebacks and reversals. You are responsible for chargebacks, reversals, and payment disputes attributable to your services, subject to the Payment Processor's rules. On any payment rail, including in-person and membership payments, we and the Payment Processor may debit, withhold, set off, pause, or delay your payouts to cover chargebacks, refunds due under your Provider Policies, negative balances, or amounts you owe under these Terms. We do not hold back a reserve from your payouts today. If a refund or chargeback leaves an amount you owe that we could not take back from your connected account, it remains owed to us, and we may recover it from later payouts or ask you to pay it. You agree to cooperate promptly with dispute investigations and to provide requested documentation.
15.9. Taxes and reporting. You are solely responsible for all taxes on amounts you receive, and for any required registrations and filings. The Payment Processor or Fadehaus may issue tax information returns (for example, Form 1099-K) where required by law.
15.10. Client information. You may use Client personal information received through the Service (name, contact details, appointment history, preferences) only to perform and manage Provider Services for that Client, to communicate about Appointments, and to send loyalty or promotional messages only to Clients who have opted in under Section 13.2. You must handle Client information in compliance with applicable privacy laws, must not sell it, and must not use it for unrelated purposes or export it to build off-platform marketing lists without independent, lawful consent. For information you enter about your own clients and invitees, we process it on your behalf to provide the Service to you, as described in Section 6.5 of our Privacy Policy; if one of them asks you to see, correct, or delete it, you will answer them or tell us at team@fadehaus.com. Clients sometimes share health details in a Passport or appointment note (for example, an allergy or a scalp condition); use them only to perform the service safely and do not share them with anyone else.
15.10A. Contacts you enter. When you enter another person's name, phone number, or email address in the Service (for example, a walk-in or phone client, a barber or manager you invite, or the account you offer a Shop's ownership to), you represent that you obtained it lawfully and may give it to us for that purpose. Some entries cause Fadehaus to send a message for you: when you invite a barber, we text or email them the invitation, and you can resend it; when you offer a Shop's ownership, we email the offer to that account. Before you invite a barber, you confirm that the person expects to hear from you and agrees to receive the invitation by the method you choose, and you must not invite anyone who has asked you not to contact them. We do not text or email walk-in, phone, or guest clients whose details you enter, and we do not send manager invitations; anything you send them from your own phone is your own message.
15.11. Analytics. Analytics and earnings figures shown in the Service are provided for your convenience and are informational estimates; your Payment Processor account and your own records are the authoritative source for financial and tax purposes.
15.12. Review conduct. Providers must comply with Section 11, including the FTC Rule on Consumer Reviews and Testimonials (16 CFR Part 465). Providers may not buy, fabricate, or incentivize sentiment-conditioned Reviews, may not review themselves or competitors without conspicuous disclosure, and may not threaten or intimidate reviewers. Provider owners and managers who solicit Reviews from their employees or immediate relatives must ensure the reviewer clearly and conspicuously discloses the relationship, and may not solicit Reviews from persons who have not used the services.
15.13. Memberships and offers you sell. If you sell memberships through the Service, you set each plan's price, what it includes, and its own rules; you must honor them for every member; and you are responsible for your plan complying with the laws that apply to it, including automatic renewal and consumer protection laws, for the parts you control. Fadehaus runs the checkout, shows the renewal terms and your plan's rules before a Client joins, sends the confirmation and cancellation notices, and lets members cancel in the App (Section 9A). Membership payments are made on your own connected account, you are the seller, and Fadehaus's fee is deducted (Section 15.6). If you change a plan's price, existing members keep the price they joined at. The same responsibilities apply to discount codes and loyalty rewards you fund (Sections 13.7 and 13.8). The Service does not let you sell gift cards or prepaid credit to Clients.
15.14. Selling or transferring your Shop. You can transfer your business to another Fadehaus account in the App. The new owner takes over every location of the business and its records, including Appointments, Client and booking history, services, Reviews, and membership plans and members (Privacy Policy, Section 6.2B). You confirm that you may pass those records to the new owner, and you remain responsible for what happened before the transfer. You choose in the App how prepaid Appointments will be handled; the App records your choice and shows it to the new owner, but it does not move or refund those payments itself, so you and the new owner must settle them and honor any refund owed to a Client.
15.15. Our access to your account. Authorized Fadehaus staff may access your Provider account, see its data, and take actions your owner role could take (for example, issuing a refund, setting up a card reader, or fixing a problem you report) to support you, investigate a problem or a report, enforce these Terms, or comply with law.
16. Intellectual Property; Feedback
16.1. Our property. The Service, including its software, design, text, graphics, logos, trademarks (including "Fadehaus"), and all related intellectual property, is owned by Fadehaus or its licensors and is protected by intellectual property laws. Except for the limited license in Section 16.2 and your rights in your own User Content, no rights in the Service are granted to you.
16.2. Your license to use the app. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Fadehaus app on mobile devices that you own or control, solely for your personal use (or, for Providers, your internal business use) in accordance with these Terms and, for the iOS app, the Apple Media Services Usage Rules.
16.3. Feedback. If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you. This Section does not apply to Reviews, which are governed by Sections 10 and 11.
17. Copyright Complaints (DMCA)
17.1. Notice and takedown. We respect intellectual property rights and respond to notices that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a written notice to our designated agent: Copyright Agent, Fadehaus LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA; email team@fadehaus.com with the subject "DMCA Notice". Your notice must include: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature.
17.2. Counter-notice. If your content was removed and you believe the removal was mistaken, you may submit a counter-notice meeting the DMCA's requirements to the same address. We may restore content in response to a valid counter-notice unless the complainant files a court action.
17.3. Repeat infringers. We will terminate the accounts of users determined to be repeat infringers in appropriate circumstances.
18. Third-Party Services
18.1. The Service depends on and interoperates with third-party services, including the service providers and other parties listed in Section 5 of our Privacy Policy, and Apple and Google (sign-in, payments, and app distribution). Your use of features powered by a third party may be subject to that third party's terms, and you agree to comply with applicable third-party terms when using the Service.
18.2. We are not responsible for third-party services, their availability, or their acts or omissions, except as required by law. Third-party outages may temporarily affect the Service.
18.3. The Service may contain links to third-party websites or resources. We provide them for convenience only and are not responsible for their content or practices.
19. Apple App Store Terms
If you download the app from the Apple App Store, the following additional terms apply, and to the extent they conflict with other provisions of these Terms, they control for App Store downloads:
19.1. Parties. These Terms are an agreement between you and Fadehaus only, not with Apple Inc. ("Apple"). Fadehaus, not Apple, is solely responsible for the app and its content.
19.2. License scope. The license granted in Section 16.2 is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
19.3. Maintenance and support. Fadehaus, not Apple, is solely responsible for providing any maintenance and support services for the app. Apple has no obligation to furnish any maintenance or support services for the app.
19.4. Warranty. In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Fadehaus's responsibility.
19.5. Product claims. Fadehaus, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (a) product liability claims, (b) any claim that the app fails to conform to applicable legal or regulatory requirements, and (c) claims arising under consumer protection, privacy, or similar legislation.
19.6. Intellectual property claims. In the event of any third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, Fadehaus, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of the claim.
19.7. Legal compliance. You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
19.8. Developer contact. Questions, complaints, and claims regarding the app should be directed to Fadehaus LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA, at team@fadehaus.com.
19.9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app (for example, your wireless carrier's data agreement).
19.10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
20. Google Play Terms
If the app becomes available on Google Play and you download it there: (a) these Terms are between you and Fadehaus only, and Fadehaus, not Google LLC ("Google"), is solely responsible for the app, its content, maintenance, support, and any claims relating to it; (b) your download and use are also subject to the Google Play Terms of Service; (c) Google is not responsible for addressing claims relating to the app; and (d) Google is a third-party beneficiary of these Terms solely as necessary to permit your use of the app obtained through Google Play.
21. Disclaimers of Warranties
21.1. Provider Services. FADEHAUS DOES NOT PROVIDE BARBERING OR GROOMING SERVICES AND MAKES NO WARRANTY, GUARANTEE, OR REPRESENTATION REGARDING ANY PROVIDER OR PROVIDER SERVICES, INCLUDING THEIR QUALITY, SAFETY, TIMELINESS, LEGALITY, OR LICENSURE. YOUR INTERACTIONS WITH PROVIDERS, AND ANY IN-PERSON SERVICES YOU RECEIVE, ARE AT YOUR OWN RISK AND ARE SOLELY BETWEEN YOU AND THE PROVIDER.
21.2. The platform. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT LISTINGS, AVAILABILITY, PRICES, ANALYTICS, OR AI-GENERATED SUMMARIES WILL BE ACCURATE OR COMPLETE, OR THAT DEFECTS WILL BE CORRECTED.
21.3. Limits on this Section. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.
22. Termination; Suspension; Account Deletion
22.1. Your right to stop. You may stop using the Service at any time and may delete your account at any time using the in-app account deletion feature or by emailing team@fadehaus.com. When you ask, we schedule the deletion for 30 days later and, if your account has a confirmed email address, email you the date; if you sign in before then, the deletion is cancelled. When you ask, we also cancel your upcoming Appointments right away (your own, under Section 7.2, and, if you are a Provider, your Clients' Appointments with you, under Section 7.5), and they stay cancelled even if you sign back in; Section 10 of our Privacy Policy explains the details.
22.2. Our rights. We may suspend or terminate your account or access to all or part of the Service, or remove listings or User Content, with or without notice, if (a) you materially or repeatedly violate these Terms or published guidelines, (b) we reasonably believe your conduct creates legal exposure, fraud risk, or risk of harm to users, Providers, or Fadehaus, (c) required by law or by a payment or platform partner, or (d) we discontinue the Service. Where a suspension or termination is based in whole or in part on automated systems, Section 12.2's human review path applies. Where practicable and lawful, we will give notice and a statement of the reason.
22.3. Effect of termination. Upon termination: your license to use the app ends; confirmed future Appointments may be cancelled (with prepaid amounts handled under Sections 7 and 8); Providers lose access to Provider tools, and pending payouts are handled through the Payment Processor under its rules and applicable law; and amounts you owe remain due. If we cancel a confirmed Appointment in connection with a suspension, termination, or discontinuation that we initiate, we will refund the amounts you prepaid for that Appointment to your original payment method, except to the extent the termination results from your fraud or payment abuse in connection with that Appointment.
22.4. Data on deletion. When you delete your account, we delete or de-identify your personal information as described in our Privacy Policy, and we retain only records that fall within specific legal exceptions: payment and transaction records retained for tax, accounting, and financial compliance (typically up to seven years); records reasonably necessary for security, fraud prevention, and to resolve disputes or enforce these Terms; records we are required by law to keep; and appointment records retained in de-identified form or as minimally necessary for the other party's records of the transaction (for example, a Provider's record that an appointment occurred). Specific retention periods are listed in the Privacy Policy.
22.4A. Getting your data out. Before you delete your account, barbers can export their appointments and earnings as a spreadsheet in the App (Settings, then Payments and payouts, then Export earnings), and anyone can ask us for a copy of their personal information as described in Section 11 of the Privacy Policy. If we terminate your account, you may ask us for that copy at team@fadehaus.com within 30 days after termination.
22.5. Survival. Sections that by their nature should survive termination do survive, including Sections 8 (amounts owed), 10.2 (license, as scoped there), 11.3, 16, 17, 19.10, 20, 21 through 28, and any accrued rights and obligations.
23. Limitation of Liability
23.1. Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FADEHAUS AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS (THE "FADEHAUS PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
23.2. Provider Services. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FADEHAUS PARTIES WILL NOT BE LIABLE FOR ANY CLAIM ARISING OUT OF PROVIDER SERVICES OR YOUR INTERACTIONS WITH PROVIDERS OR CLIENTS, INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, DISSATISFACTION WITH SERVICES, OR DISPUTES OVER FEES, EXCEPT TO THE EXTENT CAUSED BY FADEHAUS'S OWN WILLFUL MISCONDUCT OR GROSS NEGLIGENCE.
23.3. Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE FADEHAUS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) AND (B) THE TOTAL AMOUNTS YOU PAID TO FADEHAUS (EXCLUDING AMOUNTS PAID TO PROVIDERS FOR PROVIDER SERVICES) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. The cap in this Section does not apply to (i) Fadehaus's obligation to refund or correct amounts erroneously charged to you through the Service, (ii) amounts Fadehaus is required to remit or pay out to you, or (iii) liability that cannot be capped under applicable law.
23.4. Limits on this Section. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud, willful misconduct, or death or personal injury caused by our own negligence where such limitation is prohibited. The limitations in this Section are fundamental elements of the bargain between you and Fadehaus, and the Service would not be provided without them.
23.5. Release for disputes with other users. Provider Services are performed by Providers, and Clients and Providers deal with each other directly. To the maximum extent permitted by law, if you have a dispute with another user (for example, about the quality of a haircut, a Provider's conduct, a late arrival, or a refund a Provider decides), you release the Fadehaus Parties from claims, demands, and damages of every kind arising out of or connected with that dispute, except to the extent caused by a Fadehaus Party's own negligence, willful misconduct, or violation of law, and except for Fadehaus's own obligations under Sections 7.5, 8.4, and 22.3. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You may waive similar laws of other states in the same way.
24. Indemnification
24.1. You agree to defend, indemnify, and hold harmless the Fadehaus Parties from and against any third-party claims, demands, actions, and proceedings, and all resulting losses, liabilities, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to (a) your User Content; (b) your violation of these Terms or of applicable law; (c) your violation of any third-party right, including intellectual property, privacy, and publicity rights; (d) for Providers, your Provider Services, your listings and Provider Policies, your treatment of Clients and Client information, the contact details you enter and the messages we send for you to those contacts (Section 15.10A), your roster and personnel, the memberships and offers you sell, and your tax and licensure obligations; and (e) for Clients, third-party claims arising from your violation of law or of these Terms in connection with an Appointment or your dealings with a Provider. This Section does not require indemnification for claims to the extent arising from a Fadehaus Party's own negligence, willful misconduct, or violation of law.
24.2. We may elect to assume the exclusive defense and control of any matter otherwise subject to indemnification, at our own expense, in which case you agree to cooperate with our defense; your indemnity then covers resulting losses but not our costs of defense. You may not settle any indemnified claim in a way that imposes obligations on any Fadehaus Party without our prior written consent.
25. Dispute Resolution; Binding Arbitration; Class Action Waiver
Please read this Section carefully. It requires most disputes to be resolved through individual binding arbitration rather than in court, and it waives the right to a jury trial and to participate in class actions. You may opt out under Section 25.8.
25.1. Informal resolution first. Before filing an arbitration demand or lawsuit, you and Fadehaus each agree to first try to resolve the dispute informally. The party raising the dispute must send the other a written notice describing the dispute and the relief sought (to us: team@fadehaus.com with the subject line "Dispute Notice"; to you: your account email). The parties will negotiate in good faith for at least 30 days after the notice is received. If the dispute is not resolved, either party may proceed under this Section. This informal process is a condition precedent to arbitration or litigation, and its completion tolls any applicable statute of limitations. The informal resolution requirement does not apply to claims described in Section 25.3 (small-claims actions, claims for injunctive or equitable relief, and reports to government agencies).
25.2. Agreement to arbitrate. Except as provided in Section 25.3, you and Fadehaus agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, User Content, or Appointments (each, a "Dispute"), whether based in contract, tort, statute, fraud, or any other legal theory, will be resolved by final and binding arbitration on an individual basis. This agreement to arbitrate is governed by the Federal Arbitration Act.
25.3. Carve-outs. Notwithstanding Section 25.2, (a) either party may bring an individual claim in small claims court if it qualifies for that court's jurisdiction; (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to stop unauthorized access to or abuse of the Service; (c) nothing in this Section prevents you from reporting matters to, or seeking relief from, government agencies; and (d) consistent with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, if your Dispute involves an alleged act of sexual assault or sexual harassment, you may elect to bring that Dispute in court instead of arbitration.
25.4. Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") before a single arbitrator, as modified by this Section. Disputes between Fadehaus and a Client acting as an individual consumer will be administered under the AAA Consumer Arbitration Rules then in effect. Disputes between Fadehaus and a Provider (or any user acting for business purposes) will be administered under the AAA Commercial Arbitration Rules then in effect, including the Expedited Procedures where applicable. The AAA rules and filing instructions are available at www.adr.org. For consumer arbitrations, arbitration fees will be allocated under the AAA Consumer Arbitration Rules; if those rules require Fadehaus to pay certain fees, Fadehaus will pay them, and Fadehaus will pay arbitration fees as required by applicable law. The arbitration will be conducted in English, by videoconference or telephone unless an in-person hearing is required by the applicable rules or agreed by the parties, in which case it will take place in the county where you reside (or another mutually agreed location). The arbitrator may award any relief that a court could award to the individual party, must apply applicable law, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.
25.5. Class action and jury waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND FADEHAUS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDING. Disputes will be arbitrated only on an individual basis, and the arbitrator may not consolidate claims of multiple parties or preside over any form of representative proceeding. This waiver does not apply to (i) claims for public injunctive relief in jurisdictions where such a waiver is unenforceable, which may be pursued only after the arbitrator resolves the claimant's individual claims, and (ii) representative claims that cannot be waived by contract as a matter of law; any such non-individual claims will be stayed pending arbitration of arbitrable individual claims. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the remainder of this Section remains in effect.
25.6. Mass arbitration. If 25 or more demands for arbitration raising similar claims are filed by or with the assistance of the same or coordinated counsel or organizations, the AAA's Mass Arbitration Supplementary Rules and fee schedules then in effect will apply. If this Section 25.6 is held unenforceable, the demands will proceed under the otherwise applicable AAA rules without batching, and the remainder of Section 25 (including Section 25.2) stands.
25.7. Severability within this Section. Except as stated in Section 25.5, if any part of this Section is found unenforceable, the remaining parts remain in full force, and, for the avoidance of doubt, the unenforceability of Section 25.6 does not affect the agreement to arbitrate in Section 25.2.
25.8. Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing team@fadehaus.com within 30 days after you first accept these Terms, with the subject line "Arbitration Opt-Out" and including your name and the email address or phone number associated with your account. Opting out of arbitration does not affect any other provision of these Terms and will not disadvantage your use of the Service.
25.9. Honest reviews unaffected. Nothing in this Section restricts your right to publish honest reviews or to exercise rights that cannot be waived under applicable law.
26. Governing Law and Venue
26.1. These Terms and any Dispute are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 25. If you are a consumer, this choice of law does not deprive you of the protection of any provision of the law of your state of residence that cannot be waived or varied by agreement, and nothing in these Terms waives your rights under those laws.
26.2. For any Dispute that is not subject to arbitration (including if you validly opt out under Section 25.8) and that is not brought in small claims court, you and Fadehaus consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida, and each party waives objections to that venue. This Section does not override consumer protections that entitle you to sue in the courts of your home state where such rights cannot be waived.
27. Changes to These Terms
27.1. We may revise these Terms from time to time. If we make material changes, we will provide advance notice through the app, by email, or both, including the new effective date, before the changes take effect. Non-material changes (such as clarifications or corrections) may be made by posting the updated Terms with a new "Last Updated" date.
27.2. Changes apply prospectively only. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must stop using the Service and may delete your account under Section 22.1. Material changes to Section 25 (arbitration) will not apply to Disputes for which either party had already provided a dispute notice before the change took effect, and each new version of the arbitration provision will include a fresh 30-day opt-out window for that version.
27.3. We maintain dated versions of these Terms and will make prior versions available on request to team@fadehaus.com.
28. Miscellaneous
28.1. Entire agreement. These Terms, together with the Privacy Policy and any additional terms incorporated under Section 1.4, are the entire agreement between you and Fadehaus regarding the Service and supersede all prior agreements and understandings on that subject.
28.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect, except as provided in Section 25.5.
28.3. No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing and signed by an authorized representative of Fadehaus.
28.4. Assignment. You may not assign or transfer these Terms or your account without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or to an affiliate, provided the assignee assumes our obligations under these Terms.
28.5. Force majeure. Fadehaus is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, and failures of third-party services described in Section 18.
28.6. Export compliance. You may not use or export the app in violation of U.S. export laws and regulations, and you represent that you are not prohibited from receiving the app under those laws (see also Section 19.7).
28.7. Electronic communications. You consent to receive agreements, notices, and disclosures from us electronically (in the app or by email), and you agree that electronic communications satisfy any legal requirement that a communication be in writing.
28.8. No third-party beneficiaries. Except as expressly provided in Sections 19.10 and 20, these Terms do not create rights in any third party.
28.9. Interpretation. Section headings are for convenience only. "Including" means "including without limitation."
28.10. Notices to Fadehaus. Except where these Terms specify a different method, notices to Fadehaus must be sent by email to team@fadehaus.com. Notices to you may be provided in the app, by push notification, by SMS, or by email to your account address.
28.11. Notice to California users. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California users who were under 18 when they posted content may request removal of that content by emailing team@fadehaus.com with "California Minor Content Removal" in the subject line; removal does not ensure complete or comprehensive removal of the content (for example, from third-party caches).
28.12. Time limit to bring a claim. To the extent permitted by law, you and Fadehaus must bring any claim arising out of or relating to these Terms or the Service, in arbitration or, where these Terms allow it, in court, within one (1) year after the claim arose. A claim not brought within that time is permanently barred. This Section does not shorten any period that cannot be shortened by agreement under the law that applies to you.
29. Your State Privacy Rights
Depending on your state of residence, you may have the right to access, correct, delete, and obtain a copy of your personal information, and to appeal a denial of a request. To exercise these rights, email team@fadehaus.com (we are an online-only business and accept privacy requests by email). See the Fadehaus Privacy Policy for the categories of information we collect, the purposes for which we use it, our retention periods, verification steps, our response timelines (including our 45-day response commitment and any permitted extension), your appeal rights, our non-discrimination commitment, and how we treat Global Privacy Control signals.
30. Contact
Fadehaus LLC Email: team@fadehaus.com
For questions, complaints, or claims about the Service or the app, contact us at team@fadehaus.com. For privacy requests, see the Fadehaus Privacy Policy and Section 29. For copyright notices, see Section 17. For dispute notices and arbitration opt-outs, see Section 25. California users: see the notice in Section 28.11. If you have a disability and need these Terms in another format, or have trouble using the Service, email team@fadehaus.com and we will help. Our accessibility statement is at fadehaus.com/accessibility.
Fadehaus LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA.