Fastest way: in the app
Open the Fadehaus app and go to Settings › Account › Delete account, then confirm. If your account has an email address, we verify it is you by confirming control of that email; if it has only a phone number, we send a one-time code to that number.
Do not have the app installed?
Email team@fadehaus.com from the email address on your account and ask us to delete it. If your account uses a phone number instead of an email, tell us the number on the account and we will verify you by sending a one-time code to it before deleting anything.
When it happens
When you ask us to delete your account, we schedule the deletion for 30 days later and, if your account has a confirmed email address, email you the date. Two things happen right away, when you ask: we withdraw every yes you gave to offers, and we cancel your upcoming bookings. Nothing else is deleted before the 30 days are up, and if you sign in during those 30 days, the deletion is cancelled, but cancelled bookings stay cancelled and offers stay off until you turn them on again. After 30 days, we delete your account as described below.
What gets deleted
- Your profile and contact information
- Your sign-in identifiers (Apple or Google)
- Your Passport data and Passport photos
- Your review photos
- Your push notification tokens
- Fade's saved notes about you, your Fade feedback records, and Fade conversations you sent with your feedback
Your review text and star ratings stay published without your name or any link to your account, so shop and barber ratings stay accurate. Where providers hold appointment histories, your name and contact details are removed and replaced with a generic label (for example, “Deleted user”).
What we have to keep
Some records are retained to meet legal, tax, and fraud-prevention obligations:
- Payment and financial records, generally for seven years
- Your text opt-outs: a STOP reply keeps the number on our do-not-text list for good, so we never text it again
- Records of your booking-text consent, for five years after the consent ends
- Records of texts we sent you, without your phone number or the messages
- Records of texts you sent us, without your phone number or the messages
- Fadehaus AI usage records, which no longer name you
- A record that the account was deleted, and when
- Appointment records in de-identified form, plus the records needed for payment, tax, dispute, and legal compliance, for seven years
We delete these once their retention period ends. Full details are in the Privacy Policy.
Plans and bookings
Your upcoming bookings are cancelled as soon as you ask, as if you had cancelled them yourself, so the cancellation terms shown when you booked apply. If you are a barber or shop owner, your clients' upcoming bookings with you are cancelled too; we tell each client, and a client who paid in advance is refunded. Signing back in does not bring cancelled bookings back.
Deleting your account cancels a paid plan, so it stops renewing and you are not charged again. Plans are billed on the web by Stripe, not through the App Store.
If a paid plan or membership still has paid time left, we keep a one-way hash of your phone number, email address, or Apple sign-in identifier, together with the details of that plan or membership (which plan, the shop or barber, the price, the paid period, your former account identifier, and the subscription and customer references Stripe gave it), so that you can get that paid time back if you sign up again. We delete them after the paid period ends.