Terms of Service

Last Updated: July 2, 2026

Please read these Terms of Service carefully. They contain a binding arbitration provision and class action waiver (Section 25) that affect your legal rights. You may opt out of arbitration within 30 days as described in Section 25.8.

1. Acceptance of These Terms

1.1. These Terms of Service (these "Terms") are a legally binding agreement between you and Fadehaus LLC ("Fadehaus," "we," "us," or "our") governing your access to and use of the Fadehaus mobile application, together with all related websites, features, content, and services we offer (collectively, the "Service").

1.2. By creating an account, tapping a button indicating acceptance (such as "I Agree" or "Sign Up"), or otherwise accessing or using the Service, you accept and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

1.3. If you use the Service on behalf of a barbershop, company, or other legal entity (for example, as the owner or authorized manager of a barbershop), you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes both you individually and that entity.

1.4. Certain features may be subject to additional terms, policies, or guidelines that we present to you when you use those features (for example, provider payout terms or promotional program rules). Those additional terms are incorporated into these Terms with respect to your use of the applicable features. Additional terms will be presented to you before they apply to you. If additional terms conflict with these Terms, the additional terms control for that feature, except that additional terms may not modify Sections 23 (Limitation of Liability), 25 (Dispute Resolution), 26 (Governing Law and Venue), or 27 (Changes to These Terms), or otherwise materially reduce your rights under these Terms; those Sections may be changed only as provided in Section 27.

2. Definitions

As used in these Terms:

(a) "Client" means a user who accesses the Service to discover Providers, book Appointments, make payments, or leave Reviews.

(b) "Provider" means an independent barber, barbershop, barbershop owner, or other business that lists services on the Service, whether operating individually or through one or more Shops.

(c) "Shop" means a barbershop location listed on the Service by a Provider. A single Provider may own or operate multiple Shops.

(d) "Appointment" means a booking for Provider Services made through the Service, including any associated services, add-ons, times, and prices.

(e) "Provider Services" means the barbering, grooming, and related in-person services that a Provider offers and performs. Provider Services are performed by Providers, not by Fadehaus.

(f) "User Content" means any content you submit to or through the Service, including Reviews, star ratings, photos, portfolio images, profile information, service descriptions, and haircut preference notes.

(g) "Review" means a rating, written review, or photo submitted by any user about a Provider or Provider Services.

(h) "Provider Policies" means the cancellation, no-show, deposit, and related policies that a Provider sets and displays for its services through the Service.

(i) "Payment Processor" means Stripe, Inc. and its affiliates ("Stripe"), or any successor payment processor we designate.

3. The Service; Fadehaus's Role as a Platform

3.1. What the Service is. Fadehaus is a two-sided marketplace and booking platform. The Service allows Clients to discover nearby Shops and barbers (including through map and list views based on device location, where permission is granted), view services, prices, availability, and Reviews, book Appointment time slots, pay for Provider Services and tips in the app, and record haircut preferences. The Service allows Providers to create and manage Shop and barber profiles, list services, prices, and add-ons, manage working hours, holidays, and time off, manage Shop rosters, view analytics and earnings, and send opt-in loyalty and promotional messages to consenting Clients.

3.2. Fadehaus is a platform, not a barber. Fadehaus provides technology that connects Clients with independent Providers. Fadehaus does not provide, perform, supervise, direct, or control Provider Services, does not employ Providers, and is not a party to the transaction for Provider Services. The contract for Provider Services is solely between the Client and the Provider. When you book an Appointment, you are purchasing services from the Provider, not from Fadehaus.

3.3. No endorsement; no verification of credentials. Except for the listing approval process described in Section 15.2, Fadehaus does not certify, endorse, or guarantee any Provider, and does not independently verify Provider licensure, qualifications, insurance, or the accuracy of Provider listings. Providers are solely responsible for their listings, credentials, and compliance with applicable law. Clients should exercise their own judgment when selecting a Provider.

3.4. Availability and changes. We may add, modify, suspend, or discontinue any feature of the Service at any time. We will use reasonable efforts to give notice of changes that materially reduce core functionality, but we do not guarantee that the Service, or any feature, content, or listing, will always be available, uninterrupted, or error free.

3.5. Geographic scope. The Service is offered for use in the United States only. We make no representation that the Service is appropriate or available for use elsewhere.

4. Eligibility

4.1. Minimum age. You must be at least 13 years old to use the Service. The Service is a general audience service and is not directed to children under 13. We do not knowingly collect personal information from children under 13, and we will delete accounts and associated personal information belonging to children under 13 upon discovery, consistent with the Children's Online Privacy Protection Act.

4.2. Minors 13 to 17. If you are between 13 and 17 years old, you may browse and discover Providers, view services, prices, and Reviews, and maintain haircut preferences, but you may not book, pay for, or tip for Appointments, add a payment method, submit payment information, submit Reviews, or register as a Provider. Because Appointments are booked and paid for through the Service, a parent or legal guardian who has accepted these Terms may book and pay for an Appointment on a minor's behalf using the parent's own account.

4.3. Adults only for payments and Provider accounts. You must be at least 18 years old and capable of forming a binding contract to (a) register as a Provider or use any Provider features, or (b) use any payment feature of the Service, including paying for Appointments, tipping, and receiving payouts.

4.4. Additional representations. By using the Service, you represent and warrant that you meet the applicable age requirements above, that you have not previously been suspended or removed from the Service, and that your use of the Service complies with all applicable laws.

5. Accounts and Security

5.1. Registration. To use most features, you must create an account. You may register using an email address or phone number verified by a one-time passcode, or through Sign in with Apple or Sign in with Google. You agree to provide accurate, current, and complete information and to keep it up to date.

5.2. Account modes. A single account may have access to Client features, Provider (barber) features, and Shop management features, depending on your roles. Provider and Shop features are subject to the additional terms in Section 15.

5.3. Account security. You are responsible for activity under your account, except activity resulting from unauthorized use that is not attributable to your failure to safeguard your credentials. Nothing in these Terms limits your non-waivable rights under applicable law (including the Fair Credit Billing Act and the Electronic Fund Transfer Act) or card network rules with respect to unauthorized charges. You agree to (a) keep your sign-in credentials and devices secure, (b) not share your personal sign-in credentials with anyone; an entity must access the Service only through individuals authorized to represent it, each using their own credentials, and the entity is responsible for all acts and omissions of those individuals, and (c) notify us promptly at [email protected] of any unauthorized use of your account or other security breach. We are not liable for losses arising from unauthorized use of your account to the extent caused by your failure to safeguard your credentials.

5.4. One person per account. Accounts are personal to you (or, for Shop accounts, to the entity you are authorized to represent) and may not be sold, transferred, or assigned.

6. Booking Appointments

6.1. How booking works. When you select a service, Provider, and time slot, the Service places a short server-side hold on that slot while you complete checkout. A hold is not a confirmed Appointment. Your Appointment is confirmed only when the Service displays or sends you a booking confirmation. If you do not complete checkout before the hold expires, the slot is released and may be booked by others. If your payment method is charged and your Appointment is not confirmed, the charge will be reversed or refunded in full.

6.2. Accuracy of booking information. You agree to provide accurate information when booking and to arrive on time for confirmed Appointments. Prices, durations, services, and add-ons displayed at booking are set by the Provider, and the total price for the Appointment is displayed before you confirm.

6.3. Provider performance. A confirmed Appointment is a commitment between you and the Provider. While we expect Providers to honor confirmed Appointments, Fadehaus does not guarantee that a Provider will perform, or perform to any particular standard, and Fadehaus is not responsible for Provider cancellations, delays, quality of service, or conduct.

6.4. No resale. You may not book Appointments for resale, brokering, or any commercial purpose other than receiving (or, for Providers, performing) the Provider Services.

6.5. Health and suitability. You are responsible for communicating to the Provider any information relevant to the safe performance of Provider Services (for example, scalp conditions, allergies, or skin sensitivities). Fadehaus is not a health care provider and the Service is not a substitute for professional medical advice. The Service is not intended to collect or manage protected health information, and Fadehaus is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

7. Cancellations, No-Shows, and Deposits

7.1. Provider Policies control. Each Provider may set its own cancellation, no-show, and deposit policies for its services. The Provider Policies applicable to an Appointment, including any cancellation window, no-show fee, or deposit amount, are displayed to you in the booking flow before you confirm the Appointment. By confirming an Appointment, you agree to the Provider Policies applicable to that Appointment.

7.2. Cancelling or rescheduling. You may cancel or reschedule an Appointment through the Service, subject to the applicable Provider Policies. Cancelling inside a Provider's cancellation window, or failing to appear for a confirmed Appointment (a "no-show"), may result in a fee up to the amount permitted by the applicable Provider Policy, charged to your payment method on file. A cancellation or no-show fee may be charged to your payment method only if the specific fee amount (or method of calculation) and its conditions were disclosed to you before you confirmed the Appointment and you consented at booking.

7.3. Deposits. Providers may require a deposit or prepayment to confirm certain Appointments. Whether a deposit is refundable, and under what conditions, is governed by the applicable Provider Policy displayed at booking.

7.4. Repeated cancellations and no-shows. Repeated late cancellations or no-shows harm Providers and other Clients. We may, in our reasonable discretion, restrict, suspend, or terminate accounts with a pattern of late cancellations or no-shows.

7.5. Provider cancellations. If a Provider cancels a confirmed Appointment or fails to appear, all amounts you prepaid for that Appointment (including any deposit) will be refunded in full to your original payment method within ten (10) business days, unless you choose to apply them to a rebooked Appointment.

7.6. Evolving features. Deposit, no-show, and related booking-protection features are under active development and may change. Material changes will be reflected in the Service and, where required, in updated Terms under Section 27.

8. Payments, Tips, Taxes, Refunds, and Chargebacks

8.1. Payment processing through our Payment Processor. Payments on the Service are processed by our Payment Processor (currently Stripe). When a Client pays in the app, the payment is a destination charge under Stripe Connect: the Client's payment is collected and routed to the Provider's connected Stripe account, less applicable fees. Fadehaus does not receive, store, or have access to full payment card numbers; card data is collected and stored by Stripe. Your use of payment features is also subject to Stripe's applicable terms, including the Stripe Services Agreement and, for Providers, the Stripe Connected Account Agreement (Section 15.6).

8.2. Payment authorization. By providing a payment method, you (a) represent that you are authorized to use it, and (b) authorize us and Stripe to charge it for Appointments you book, tips you add, applicable fees, and any cancellation, no-show, or deposit amounts permitted under Section 7 and the applicable Provider Policies. If a charge fails, we may retry it and may suspend booking privileges until outstanding amounts are paid.

8.3. Tips. Clients may add an optional tip in the app. Tips are voluntary and are for the Provider. 100% of the tip you add is paid to the Provider; Fadehaus does not retain any portion of your tip and does not deduct any fee or processing cost from tips.

8.4. Refunds. Because Provider Services are performed by independent Providers, refunds are governed first by the applicable Provider Policies and by the Provider's own decisions. In addition, Fadehaus may facilitate or issue refunds or credits in individual cases (for example, duplicate charges, confirmed Provider no-shows, or platform errors). Fadehaus will consider refund requests in good faith. Any dispute about a refund decision is subject to Section 25. Nothing in this Section limits refunds required under Section 7.5 (Provider cancellations), Section 22.3 (platform-initiated cancellations), your billing-dispute rights under applicable law and card network rules, or applicable law. Refund tooling on the Service is under active development; the mechanics of requesting a refund may change, but this Section will continue to govern refund expectations.

8.5. Chargebacks. If you believe a charge is incorrect, we encourage you (but do not require you) to contact us at [email protected] and the Provider first so we can attempt to resolve it. Nothing in these Terms limits or penalizes your rights under the Fair Credit Billing Act, the Electronic Fund Transfer Act, or card network rules. If a card network or issuer finally resolves a dispute in Fadehaus's or the Provider's favor and we reasonably determine the dispute was fraudulent or made in bad faith (for example, disputing a service you received and did not contest), we may recover our reasonable costs, including the disputed amount, and may suspend or terminate your account.

8.6. Taxes. Providers are solely responsible for determining, collecting, reporting, and remitting all taxes associated with Provider Services and with amounts they receive through the Service, including sales taxes and income taxes. Fadehaus does not provide tax advice. The total price displayed before you confirm an Appointment is the amount you will be charged through the Service; Providers are responsible for accounting for any applicable sales tax in their listed prices or collecting it directly, in compliance with applicable law.

8.7. Platform fees. Fadehaus does not currently charge Clients any mandatory fee to book. If we introduce mandatory fees for Clients, they will be included in the total price displayed for the Appointment wherever a price is shown (excluding government-imposed taxes and fees), not added at checkout. Any mandatory fee charged to Clients will be included in the total price displayed before you confirm a booking. Optional charges (such as tips) and Provider-set fees under Section 7 are disclosed as described in those Sections. We may introduce or change Provider-facing fees on at least 30 days' advance notice; changed fees apply prospectively only.

9. Subscriptions (Fadehaus Pro)

9.1. Planned paid tier. Fadehaus intends to offer a paid subscription tier for Providers ("Fadehaus Pro") with enhanced features. This Section applies if and when subscriptions are offered, as described at the point of purchase.

9.2. App store billing. Subscriptions will be billed through the app store from which you downloaded the app (Apple App Store or Google Play). Billing, renewal, cancellation, and refunds for subscriptions are handled by the applicable app store under its terms, and app store refund policies control for subscription purchases, except where applicable law provides refund or cancellation rights that cannot be waived.

9.3. Auto-renewal. Unless stated otherwise at purchase, subscriptions renew automatically at the end of each subscription period at the then-current price until cancelled. You can cancel at any time through your app store subscription settings; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. Deleting the app or your Fadehaus account does not by itself cancel an app store subscription.

9.4. Price and feature changes. We may change subscription pricing or included features prospectively. Price changes for existing subscribers will be communicated in advance through the app store's mechanisms and will apply only after notice and, where required, your consent.

9.5. Free trials. If a subscription includes a free trial, the trial converts to a paid subscription unless you cancel at least 24 hours before the end of the trial period through your app store subscription settings. Before you start a trial, we (or the app store) will clearly disclose the length of the trial, the price you will be charged after the trial, and the renewal period, and we will send any pre-renewal reminder notice required by applicable law.

10. User Content; License to Fadehaus

10.1. Your content stays yours. You retain all ownership rights you have in your User Content. These Terms do not transfer ownership of any User Content to Fadehaus.

10.2. License you grant us. By submitting User Content, you grant Fadehaus a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers and as needed to operate the Service), transferable license to host, store, reproduce, adapt (for example, to resize, crop, or reformat), publish, publicly display, and distribute that User Content, in each case for the purposes of operating, providing, moderating, improving, and promoting the Service (for example, showing publicly posted Reviews and portfolio photos in app-store screenshots or on our website). We will not use photos depicting an identifiable individual in paid advertising or off-platform marketing without separate consent from you (and, where applicable, that person). User Content processed by our AI service providers is used solely to provide moderation and summarization for the Service and is not used to train third-party artificial intelligence models. This license lasts for as long as your User Content remains on the Service, plus a reasonable period for backup, legal compliance, and archival purposes, except that Reviews may remain displayed after account deletion only in de-identified form (with your name, photo, and profile removed), consistent with Section 22.4. If you make a verified deletion request under applicable privacy law, we will de-identify or remove your attributed Reviews except as an enumerated legal exception permits.

10.3. Your responsibilities and warranties. You are solely responsible for your User Content. You represent and warrant that (a) you own or have all rights needed to submit your User Content and grant the license above; (b) your User Content does not infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights; (c) any identifiable person shown in a photo you upload (for example, a client shown in a barber's portfolio photo) has consented to its capture and display on the Service; and (d) your User Content complies with these Terms and applicable law.

10.4. No obligation to display; removal. We do not pre-approve all User Content and have no obligation to display, store, or retain any User Content. Subject to Section 11 (which restricts how we may moderate Reviews), we may remove or restrict User Content that violates these Terms or the content standards in Sections 11, 12, and 14 of these Terms.

10.5. Passport data. Haircut preference information you record (hair type, preferred styles, notes) is stored to help you and Providers you book with deliver consistent results, and is handled as described in our Privacy Policy.

11. Reviews and Ratings

11.1. Honest reviews only. Reviews must reflect your genuine, firsthand experience with the Provider being reviewed. You may not submit a Review of a Provider you have not actually used, and you may not submit Reviews that are fabricated, generated to misrepresent an experience you did not have, or submitted in exchange for compensation conditioned on the Review's sentiment.

11.2. Prohibited review conduct. You may not (a) offer, pay for, or provide incentives in exchange for positive or negative Reviews; (b) submit a Review of your own business, a business that employs you, a business owned or managed by you or your immediate relatives, or a competitor, without clearly and conspicuously disclosing your relationship; (c) use another person's account or a fake identity to submit Reviews; or (d) threaten, intimidate, or attempt to coerce anyone into removing or changing an honest Review. Providers who violate this Section may be suspended or removed from the Service.

11.3. No gag clause. Nothing in these Terms restricts your right to submit an honest Review, positive or negative, and nothing in these Terms penalizes you for doing so or assigns ownership of your Reviews to Fadehaus. Consistent with the Consumer Review Fairness Act, any provision that purported to do so would be void.

11.4. How we moderate Reviews. We moderate Reviews only against content-neutral criteria applied regardless of sentiment. We may remove a Review only if it (a) is unrelated to the Provider's services, (b) contains unlawful, defamatory, harassing, obscene, or sexually explicit content, (c) discloses another person's private information without consent, (d) is spam, an advertisement, or submitted in violation of Section 11.1 or 11.2, or (e) infringes third-party rights. We do not suppress Reviews because they are negative, and when we remove a Review we log a neutral, criteria-based reason. Displayed ratings reflect the Reviews we host under these criteria.

11.5. AI-generated summaries. The Service may display automatically generated summaries of Reviews for a Provider, created using artificial intelligence. Summaries are automated condensations of hosted Reviews, may be incomplete or contain errors, and are labeled as AI-generated where displayed. If you believe a summary is inaccurate or misleading, contact [email protected] and we will review it and correct or regenerate it.

12. Content Moderation and Automated (AI) Screening

12.1. Automated photo screening. Photos submitted to the Service (including Review photos and Provider portfolio photos) are screened by an automated artificial intelligence moderation system (currently provided by Anthropic) before public display. Photos may be rejected or held if the automated system identifies content that violates the content standards in Sections 11, 12, and 14 of these Terms (for example, sexually explicit content, violence, unrelated or misleading imagery, or content that appears to violate third-party rights). Automated screening analyzes image content solely for compliance with those standards. Fadehaus does not use automated screening to identify individuals and does not create, collect, capture, store, or share biometric identifiers or biometric information (such as facial-geometry templates or faceprints), and does not use facial recognition to identify individuals. We mirror this statement in our Privacy Policy.

12.2. Human review and appeal. If your content is rejected or removed, or your account is restricted based in whole or in part on automated screening, you may request human review by contacting [email protected]. A human reviewer with authority to reverse the automated outcome will consider your request. We do not take significant account-level action (such as termination) based solely on an automated decision without a human appeal path.

12.3. No guarantee. Automated and human moderation reduce, but do not eliminate, objectionable or infringing content. We are not responsible for User Content posted by others, but we will act on valid reports submitted to [email protected].

12.4. Reporting and blocking. The Service provides in-app tools to report objectionable content or abusive behavior and to block other users, so that a blocked user's content and communications are no longer shown to you. You may also report content by emailing [email protected]. We review reports of objectionable content promptly, generally within 24 hours of receipt, and will remove violating content and eject offending users where warranted.

13. Text Messages, Push Notifications, and Other Communications

13.1. Transactional messages. By providing your phone number or enabling push notifications, you consent to receive transactional messages related to your use of the Service, such as one-time passcodes, booking confirmations, reminders, changes to Appointments, and review requests. Review request messages contain no marketing content; any message that promotes services, discounts, or offers is sent only under Section 13.2 with your separate opt-in. These messages are part of the Service.

13.2. Promotional and loyalty messages (opt-in only). Providers may send promotional or loyalty messages through the Service only to Clients who have separately opted in to receive them. When you opt in, the opt-in prompt will identify the sender (the specific Provider, or Fadehaus sending on behalf of a Provider you have booked with), the expected message frequency, that message and data rates may apply, that consent is not a condition of any purchase, and how to opt out (reply STOP) and get help (reply HELP). Your opt-in applies only to the sender or senders identified when you opted in; you must separately opt in for each additional Provider. Consent to promotional messages is not a condition of booking or of any purchase. Message frequency varies.

13.3. Rates, STOP, and HELP. Message and data rates may apply. If you reply STOP to any SMS, we will stop sending you all SMS messages to that number, both promotional and transactional; we may send one final message confirming your opt-out or asking whether you intended to stop all texts or only promotional texts. If you opt out of all SMS, we will, where possible, deliver essential service notices by push notification or email instead, and features that depend on text messages (such as SMS one-time passcodes and SMS reminders) may be unavailable by SMS until you opt back in. You can get help by replying HELP or emailing [email protected]. We will honor an opt-out communicated by any reasonable method within ten business days. Push notification preferences can be managed in the app and in your device settings.

13.4. No sharing of SMS consent data. Phone numbers and SMS opt-in and consent data are not shared with or sold to third parties or affiliates for their marketing or promotional purposes.

13.5. Email. We may send you service, security, and legal notices by email. You may opt out of marketing emails via the unsubscribe link; you cannot opt out of essential service notices while you maintain an account.

14. Prohibited Conduct

You agree not to, and not to help or permit anyone else to:

(a) violate any applicable law, regulation, or third-party right in connection with the Service;

(b) misrepresent your identity, credentials, licensure, affiliation, or the nature of any listing, service, or Review;

(c) harass, threaten, defame, or discriminate against any Client, Provider, or other person;

(d) circumvent the Service to avoid fees or platform protections, including soliciting or accepting off-platform payment for an Appointment booked through the Service in a manner intended to evade platform payment processing;

(e) use the Service to send spam or unsolicited communications, or to send promotional messages to users who have not opted in;

(f) scrape, harvest, or collect data from the Service by automated means, or access the Service through automated scripts, bots, or crawlers, except as permitted by us in writing;

(g) probe, scan, or test the vulnerability of the Service, interfere with its operation, bypass access controls or rate limits, or introduce malicious code;

(h) reverse engineer, decompile, or disassemble any part of the Service, except to the extent that law prohibits this restriction;

(i) copy, frame, mirror, or resell the Service or access to it, or use the Service to build a competing product;

(j) upload content that is unlawful, infringing, obscene, sexually explicit, or exploitative, or that depicts any person without the consent required by Section 10.3;

(k) book Appointments with no intention of attending, manipulate availability, ratings, rankings, or analytics, or engage in any fraudulent, deceptive, or abusive activity; or

(l) use the Service for any purpose other than its intended purpose as a barbershop discovery and booking platform.

We may investigate suspected violations and may restrict, suspend, or terminate access as described in Section 22, and may report unlawful activity to law enforcement.

15. Provider Terms

This Section 15 applies to Providers in addition to the rest of these Terms.

15.1. Independent contractor status. Providers are independent businesses and independent contractors. Nothing in these Terms or in your use of the Service creates an employment, agency, partnership, joint venture, or franchise relationship between you and Fadehaus. Fadehaus does not direct or control the performance of Provider Services. Providers set their own services, prices, schedules, and methods. Requirements in these Terms govern only use of the platform (accurate listings, honoring the prices and Provider Policies displayed to Clients, and lawful conduct on the Service), not the manner or means of performing Provider Services. You are not entitled to any employment-type benefits from Fadehaus, and you are solely responsible for your own business expenses, equipment, insurance, and personnel.

15.2. Listing approval. New Shops and Provider listings are subject to review and approval by Fadehaus before they appear in Client discovery. We may approve, decline, or revoke listings in our reasonable discretion, including for incomplete or inaccurate information, guideline violations, or legal or safety concerns. Approval is not an endorsement, certification, or verification of your qualifications.

15.3. Listing accuracy. You are solely responsible for the accuracy and completeness of your listings, including Shop information, services, prices, add-ons, durations, photos, working hours, holidays, and time off. You must honor the prices and Provider Policies displayed to a Client at the time of booking. You must keep availability current so Clients do not book slots you cannot honor.

15.4. Licensure and legal compliance. You represent and warrant that you hold, and will maintain for as long as you offer Provider Services through the Service, all licenses, permits, registrations, and insurance required by applicable law for you, your Shops, and any barbers on your roster (including state barbering or cosmetology licensure and local business permits), and that you will perform Provider Services in compliance with all applicable laws, including health, sanitation, safety, consumer protection, anti-discrimination, tax, and employment laws with respect to your own personnel.

15.5. Rosters and multi-shop fleets. Shop owners may operate multiple Shops under one account. Barbers join a Shop's roster through application and approval or by invitation. Shop owners are responsible for the accuracy of their rosters and for their own legal relationship with barbers on their rosters (Fadehaus is not a party to that relationship and takes no position on whether roster barbers are the Shop's employees or contractors). Removing a barber from a roster does not by itself cancel that barber's confirmed Appointments. If a confirmed Appointment cannot be honored because a barber leaves or is removed from a roster, the Appointment will be treated as a Provider cancellation under Section 7.5 (full refund of prepaid amounts unless the Client chooses to rebook).

15.6. Payouts and Stripe Connect. To receive payments, you must create and maintain a connected account with our Payment Processor (while Stripe is the Payment Processor, a connected Stripe account) and accept the Stripe Connected Account Agreement, including the Stripe Terms of Service incorporated there. Client payments for your services are routed to your connected account as destination charges, less applicable fees. Payout timing, identity verification (know-your-customer requirements), and account holds are governed by the Payment Processor. We may share information with the Payment Processor as needed to enable payments and comply with law. If the Payment Processor cannot verify your account or suspends it, we may suspend your ability to take paid bookings.

15.7. Provider Policies. You may configure cancellation, no-show, and deposit policies within the options the Service supports. Your Provider Policies must be lawful, must be applied as displayed to the Client at booking, and may not be applied retroactively to existing Appointments. You are responsible for honoring refunds required by your own policies and by applicable law.

15.8. Chargebacks and reversals. You are responsible for chargebacks, reversals, and payment disputes attributable to your services, subject to the Payment Processor's rules. We and the Payment Processor may debit, withhold, or set off amounts from your payouts to cover chargebacks, refunds due under your Provider Policies, negative balances, or amounts you owe under these Terms. You agree to cooperate promptly with dispute investigations and to provide requested documentation.

15.9. Taxes and reporting. You are solely responsible for all taxes on amounts you receive, and for any required registrations and filings. The Payment Processor or Fadehaus may issue tax information returns (for example, Form 1099-K) where required by law.

15.10. Client information. You may use Client personal information received through the Service (name, contact details, appointment history, preferences) only to perform and manage Provider Services for that Client, to communicate about Appointments, and to send loyalty or promotional messages only to Clients who have opted in under Section 13.2. You must handle Client information in compliance with applicable privacy laws, must not sell it, and must not use it for unrelated purposes or export it to build off-platform marketing lists without independent, lawful consent.

15.11. Analytics. Analytics and earnings figures shown in the Service are provided for your convenience and are informational estimates; your Payment Processor account and your own records are the authoritative source for financial and tax purposes.

15.12. Review conduct. Providers must comply with Section 11, including the FTC Rule on Consumer Reviews and Testimonials (16 CFR Part 465). Providers may not buy, fabricate, or incentivize sentiment-conditioned Reviews, may not review themselves or competitors without conspicuous disclosure, and may not threaten or intimidate reviewers. Provider owners and managers who solicit Reviews from their employees or immediate relatives must ensure the reviewer clearly and conspicuously discloses the relationship, and may not solicit Reviews from persons who have not used the services.

16. Intellectual Property; Feedback

16.1. Our property. The Service, including its software, design, text, graphics, logos, trademarks (including "Fadehaus"), and all related intellectual property, is owned by Fadehaus or its licensors and is protected by intellectual property laws. Except for the limited license in Section 16.2 and your rights in your own User Content, no rights in the Service are granted to you.

16.2. Your license to use the app. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Fadehaus app on mobile devices that you own or control, solely for your personal use (or, for Providers, your internal business use) in accordance with these Terms and, for the iOS app, the Apple Media Services Usage Rules.

16.3. Feedback. If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you. This Section does not apply to Reviews, which are governed by Sections 10 and 11.

17. Copyright Complaints (DMCA)

17.1. Notice and takedown. We respect intellectual property rights and respond to notices that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a written notice to our designated agent at [email protected] including: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature.

17.2. Counter-notice. If your content was removed and you believe the removal was mistaken, you may submit a counter-notice meeting the DMCA's requirements to the same address. We may restore content in response to a valid counter-notice unless the complainant files a court action.

17.3. Repeat infringers. We will terminate the accounts of users determined to be repeat infringers in appropriate circumstances.

18. Third-Party Services

18.1. The Service depends on and interoperates with third-party services, including Stripe (payments), Supabase (hosting, database, storage, and authentication), Twilio (SMS delivery), Mapbox (address geocoding), Anthropic (AI photo moderation and review summaries), Expo (push notification delivery), and Apple and Google (sign-in and app distribution). Your use of features powered by a third party may be subject to that third party's terms, and you agree to comply with applicable third-party terms when using the Service.

18.2. We are not responsible for third-party services, their availability, or their acts or omissions, except as required by law. Third-party outages may temporarily affect the Service.

18.3. The Service may contain links to third-party websites or resources. We provide them for convenience only and are not responsible for their content or practices.

19. Apple App Store Terms

If you download the app from the Apple App Store, the following additional terms apply, and to the extent they conflict with other provisions of these Terms, they control for App Store downloads:

19.1. Parties. These Terms are an agreement between you and Fadehaus only, not with Apple Inc. ("Apple"). Fadehaus, not Apple, is solely responsible for the app and its content.

19.2. License scope. The license granted in Section 16.2 is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

19.3. Maintenance and support. Fadehaus, not Apple, is solely responsible for providing any maintenance and support services for the app. Apple has no obligation to furnish any maintenance or support services for the app.

19.4. Warranty. In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Fadehaus's responsibility.

19.5. Product claims. Fadehaus, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (a) product liability claims, (b) any claim that the app fails to conform to applicable legal or regulatory requirements, and (c) claims arising under consumer protection, privacy, or similar legislation.

19.6. Intellectual property claims. In the event of any third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, Fadehaus, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of the claim.

19.7. Legal compliance. You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

19.8. Developer contact. Questions, complaints, and claims regarding the app should be directed to Fadehaus LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA, at [email protected].

19.9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app (for example, your wireless carrier's data agreement).

19.10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Google Play Terms

If the app becomes available on Google Play and you download it there: (a) these Terms are between you and Fadehaus only, and Fadehaus, not Google LLC ("Google"), is solely responsible for the app, its content, maintenance, support, and any claims relating to it; (b) your download and use are also subject to the Google Play Terms of Service; (c) Google is not responsible for addressing claims relating to the app; and (d) Google is a third-party beneficiary of these Terms solely as necessary to permit your use of the app obtained through Google Play.

21. Disclaimers of Warranties

21.1. Provider Services. FADEHAUS DOES NOT PROVIDE BARBERING OR GROOMING SERVICES AND MAKES NO WARRANTY, GUARANTEE, OR REPRESENTATION REGARDING ANY PROVIDER OR PROVIDER SERVICES, INCLUDING THEIR QUALITY, SAFETY, TIMELINESS, LEGALITY, OR LICENSURE. YOUR INTERACTIONS WITH PROVIDERS, AND ANY IN-PERSON SERVICES YOU RECEIVE, ARE AT YOUR OWN RISK AND ARE SOLELY BETWEEN YOU AND THE PROVIDER.

21.2. The platform. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT LISTINGS, AVAILABILITY, PRICES, ANALYTICS, OR AI-GENERATED SUMMARIES WILL BE ACCURATE OR COMPLETE, OR THAT DEFECTS WILL BE CORRECTED.

21.3. Limits on this Section. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

22. Termination; Suspension; Account Deletion

22.1. Your right to stop. You may stop using the Service at any time and may delete your account at any time using the in-app account deletion feature or by emailing [email protected].

22.2. Our rights. We may suspend or terminate your account or access to all or part of the Service, or remove listings or User Content, with or without notice, if (a) you materially or repeatedly violate these Terms or published guidelines, (b) we reasonably believe your conduct creates legal exposure, fraud risk, or risk of harm to users, Providers, or Fadehaus, (c) required by law or by a payment or platform partner, or (d) we discontinue the Service. Where a suspension or termination is based in whole or in part on automated systems, Section 12.2's human review path applies. Where practicable and lawful, we will give notice and a statement of the reason.

22.3. Effect of termination. Upon termination: your license to use the app ends; confirmed future Appointments may be cancelled (with prepaid amounts handled under Sections 7 and 8); Providers lose access to Provider tools, and pending payouts are handled through the Payment Processor under its rules and applicable law; and amounts you owe remain due. If we cancel a confirmed Appointment in connection with a suspension, termination, or discontinuation that we initiate, we will refund the amounts you prepaid for that Appointment to your original payment method, except to the extent the termination results from your fraud or payment abuse in connection with that Appointment.

22.4. Data on deletion. When you delete your account, we delete or de-identify your personal information as described in our Privacy Policy, and we retain only records that fall within specific legal exceptions: payment and transaction records retained for tax, accounting, and financial compliance (typically up to seven years); records reasonably necessary for security, fraud prevention, and to resolve disputes or enforce these Terms; records we are required by law to keep; and appointment records retained in de-identified form or as minimally necessary for the other party's records of the transaction (for example, a Provider's record that an appointment occurred). Specific retention periods are listed in the Privacy Policy.

22.5. Survival. Sections that by their nature should survive termination do survive, including Sections 8 (amounts owed), 10.2 (license, as scoped there), 11.3, 16, 17, 19.10, 20, 21 through 28, and any accrued rights and obligations.

23. Limitation of Liability

23.1. Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FADEHAUS AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS (THE "FADEHAUS PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

23.2. Provider Services. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FADEHAUS PARTIES WILL NOT BE LIABLE FOR ANY CLAIM ARISING OUT OF PROVIDER SERVICES OR YOUR INTERACTIONS WITH PROVIDERS OR CLIENTS, INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, DISSATISFACTION WITH SERVICES, OR DISPUTES OVER FEES, EXCEPT TO THE EXTENT CAUSED BY FADEHAUS'S OWN WILLFUL MISCONDUCT OR GROSS NEGLIGENCE.

23.3. Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE FADEHAUS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) AND (B) THE TOTAL AMOUNTS YOU PAID TO FADEHAUS (EXCLUDING AMOUNTS PAID TO PROVIDERS FOR PROVIDER SERVICES) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. The cap in this Section does not apply to (i) Fadehaus's obligation to refund or correct amounts erroneously charged to you through the Service, (ii) amounts Fadehaus is required to remit or pay out to you, or (iii) liability that cannot be capped under applicable law.

23.4. Limits on this Section. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud, willful misconduct, or death or personal injury caused by our own negligence where such limitation is prohibited. The limitations in this Section are fundamental elements of the bargain between you and Fadehaus, and the Service would not be provided without them.

24. Indemnification

24.1. You agree to defend, indemnify, and hold harmless the Fadehaus Parties from and against any third-party claims, demands, actions, and proceedings, and all resulting losses, liabilities, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to (a) your User Content; (b) your violation of these Terms or of applicable law; (c) your violation of any third-party right, including intellectual property, privacy, and publicity rights; (d) for Providers, your Provider Services, your listings and Provider Policies, your treatment of Clients and Client information, your roster and personnel, and your tax and licensure obligations; and (e) for Clients, third-party claims arising from your violation of law or of these Terms in connection with an Appointment or your dealings with a Provider. This Section does not require indemnification for claims to the extent arising from a Fadehaus Party's own negligence, willful misconduct, or violation of law.

24.2. We may elect to assume the exclusive defense and control of any matter otherwise subject to indemnification, at our own expense, in which case you agree to cooperate with our defense; your indemnity then covers resulting losses but not our costs of defense. You may not settle any indemnified claim in a way that imposes obligations on any Fadehaus Party without our prior written consent.

25. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this Section carefully. It requires most disputes to be resolved through individual binding arbitration rather than in court, and it waives the right to a jury trial and to participate in class actions. You may opt out under Section 25.8.

25.1. Informal resolution first. Before filing an arbitration demand or lawsuit, you and Fadehaus each agree to first try to resolve the dispute informally. The party raising the dispute must send the other a written notice describing the dispute and the relief sought (to us: [email protected] with the subject line "Dispute Notice"; to you: your account email). The parties will negotiate in good faith for at least 30 days after the notice is received. If the dispute is not resolved, either party may proceed under this Section. This informal process is a condition precedent to arbitration or litigation, and its completion tolls any applicable statute of limitations. The informal resolution requirement does not apply to claims described in Section 25.3 (small-claims actions, claims for injunctive or equitable relief, and reports to government agencies).

25.2. Agreement to arbitrate. Except as provided in Section 25.3, you and Fadehaus agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, User Content, or Appointments (each, a "Dispute"), whether based in contract, tort, statute, fraud, or any other legal theory, will be resolved by final and binding arbitration on an individual basis. This agreement to arbitrate is governed by the Federal Arbitration Act.

25.3. Carve-outs. Notwithstanding Section 25.2, (a) either party may bring an individual claim in small claims court if it qualifies for that court's jurisdiction; (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to stop unauthorized access to or abuse of the Service; (c) nothing in this Section prevents you from reporting matters to, or seeking relief from, government agencies; and (d) consistent with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, if your Dispute involves an alleged act of sexual assault or sexual harassment, you may elect to bring that Dispute in court instead of arbitration.

25.4. Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") before a single arbitrator, as modified by this Section. Disputes between Fadehaus and a Client acting as an individual consumer will be administered under the AAA Consumer Arbitration Rules then in effect. Disputes between Fadehaus and a Provider (or any user acting for business purposes) will be administered under the AAA Commercial Arbitration Rules then in effect, including the Expedited Procedures where applicable. The AAA rules and filing instructions are available at www.adr.org. For consumer arbitrations, arbitration fees will be allocated under the AAA Consumer Arbitration Rules; if those rules require Fadehaus to pay certain fees, Fadehaus will pay them, and Fadehaus will pay arbitration fees as required by applicable law. The arbitration will be conducted in English, by videoconference or telephone unless an in-person hearing is required by the applicable rules or agreed by the parties, in which case it will take place in the county where you reside (or another mutually agreed location). The arbitrator may award any relief that a court could award to the individual party, must apply applicable law, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

25.5. Class action and jury waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND FADEHAUS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDING. Disputes will be arbitrated only on an individual basis, and the arbitrator may not consolidate claims of multiple parties or preside over any form of representative proceeding. This waiver does not apply to (i) claims for public injunctive relief in jurisdictions where such a waiver is unenforceable, which may be pursued only after the arbitrator resolves the claimant's individual claims, and (ii) representative claims that cannot be waived by contract as a matter of law; any such non-individual claims will be stayed pending arbitration of arbitrable individual claims. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the remainder of this Section remains in effect.

25.6. Mass arbitration. If 25 or more demands for arbitration raising similar claims are filed by or with the assistance of the same or coordinated counsel or organizations, the AAA's Mass Arbitration Supplementary Rules and fee schedules then in effect will apply. If this Section 25.6 is held unenforceable, the demands will proceed under the otherwise applicable AAA rules without batching, and the remainder of Section 25 (including Section 25.2) stands.

25.7. Severability within this Section. Except as stated in Section 25.5, if any part of this Section is found unenforceable, the remaining parts remain in full force, and, for the avoidance of doubt, the unenforceability of Section 25.6 does not affect the agreement to arbitrate in Section 25.2.

25.8. Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing [email protected] within 30 days after you first accept these Terms, with the subject line "Arbitration Opt-Out" and including your name and the email address or phone number associated with your account. Opting out of arbitration does not affect any other provision of these Terms and will not disadvantage your use of the Service.

25.9. Honest reviews unaffected. Nothing in this Section restricts your right to publish honest reviews or to exercise rights that cannot be waived under applicable law.

26. Governing Law and Venue

26.1. These Terms and any Dispute are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 25. If you are a consumer, this choice of law does not deprive you of the protection of any provision of the law of your state of residence that cannot be waived or varied by agreement, and nothing in these Terms waives your rights under those laws.

26.2. For any Dispute that is not subject to arbitration (including if you validly opt out under Section 25.8) and that is not brought in small claims court, you and Fadehaus consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida, and each party waives objections to that venue. This Section does not override consumer protections that entitle you to sue in the courts of your home state where such rights cannot be waived.

27. Changes to These Terms

27.1. We may revise these Terms from time to time. If we make material changes, we will provide advance notice through the app, by email, or both, including the new effective date, before the changes take effect. Non-material changes (such as clarifications or corrections) may be made by posting the updated Terms with a new "Last Updated" date.

27.2. Changes apply prospectively only. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must stop using the Service and may delete your account under Section 22.1. Material changes to Section 25 (arbitration) will not apply to Disputes for which either party had already provided a dispute notice before the change took effect, and each new version of the arbitration provision will include a fresh 30-day opt-out window for that version.

27.3. We maintain dated versions of these Terms and will make prior versions available on request to [email protected].

28. Miscellaneous

28.1. Entire agreement. These Terms, together with the Privacy Policy and any additional terms incorporated under Section 1.4, are the entire agreement between you and Fadehaus regarding the Service and supersede all prior agreements and understandings on that subject.

28.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect, except as provided in Section 25.5.

28.3. No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing and signed by an authorized representative of Fadehaus.

28.4. Assignment. You may not assign or transfer these Terms or your account without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or to an affiliate, provided the assignee assumes our obligations under these Terms.

28.5. Force majeure. Fadehaus is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, and failures of third-party services described in Section 18.

28.6. Export compliance. You may not use or export the app in violation of U.S. export laws and regulations, and you represent that you are not prohibited from receiving the app under those laws (see also Section 19.7).

28.7. Electronic communications. You consent to receive agreements, notices, and disclosures from us electronically (in the app or by email), and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

28.8. No third-party beneficiaries. Except as expressly provided in Sections 19.10 and 20, these Terms do not create rights in any third party.

28.9. Interpretation. Section headings are for convenience only. "Including" means "including without limitation."

28.10. Notices to Fadehaus. Except where these Terms specify a different method, notices to Fadehaus must be sent by email to [email protected]. Notices to you may be provided in the app, by push notification, by SMS, or by email to your account address.

28.11. Notice to California users. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents under 18 who are registered users may request removal of content they posted by emailing [email protected] with "California Minor Content Removal" in the subject line; removal does not ensure complete or comprehensive removal of the content (for example, from third-party caches).

29. Your State Privacy Rights

Depending on your state of residence, you may have the right to access, correct, delete, and obtain a copy of your personal information, and to appeal a denial of a request. To exercise these rights, email [email protected] (we are an online-only business and accept privacy requests by email). See the Fadehaus Privacy Policy for the categories of information we collect, the purposes for which we use it, our retention periods, verification steps, our response timelines (including our 45-day response commitment and any permitted extension), your appeal rights, our non-discrimination commitment, and how we treat Global Privacy Control signals.

30. Contact

Fadehaus LLC Email: [email protected]

For questions, complaints, or claims about the Service or the app, contact us at [email protected]. For privacy requests, see the Fadehaus Privacy Policy and Section 29. For copyright notices, see Section 17. For dispute notices and arbitration opt-outs, see Section 25. California users: see the notice in Section 28.11.

Fadehaus LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, USA.