We believe you should have control over your personal information. Depending on where you live, you may have specific legal rights regarding your data. We strive to honor these rights for all our customers, regardless of location. These rights include:

• Access and Correction: You have the right to request a copy of the personal information we hold about you and to ask for corrections if any of that information is inaccurate or out-of-date. For example, if you believe we have the wrong email address or an old phone number on file, you can ask us to update it. We will provide you with your information and make corrections upon verification of your identity (to protect your privacy).
• Deletion (Right to Be Forgotten): You can request that we delete the personal information we have collected from you. For instance, if you no longer want us to have your contact details or other data, you can ask us to remove it from our systems. We will honor such requests to the extent possible. Please note there may be certain exceptions under the law – for example, we might retain information for legitimate business or legal reasons (like completing an appointment you already scheduled, or record-keeping required by law), but we will let you know if any such exception applies.
• Opt-Out of Marketing: As discussed in the section above, you have the right to opt out of marketing communications at any time. Simply use the “Unsubscribe” link in our emails or contact us to be removed from our mailing list. We will not send you promotional emails once you opt out. (Do keep in mind, we may still contact you for transactional matters like confirming an appointment.)
• California Privacy Rights (CCPA/CPRA): If you are a California resident, you are protected by the California Consumer Privacy Act (CCPA) and its amendments, which grant you specific rights:
  • Right to Know: You can ask us to disclose what personal information we have collected about you, including the categories of information, the sources, the purposes for collecting it, and the third parties with whom we share it.
  • Right to Delete: You can request that we delete any personal information we collected from you and retained, subject to certain exceptions (such as if the information is needed to complete a transaction or comply with a legal obligation).
  • Right to Opt-Out of Sale/Sharing: The CCPA gives you the right to opt out of the sale of your personal information. As noted above, we do not sell your personal information in exchange for money. If in the future we engaged in any activity that could be considered “selling” or “sharing” personal data (for example, sharing for cross-context behavioral advertising), we would provide a means for you to opt out.
  • Right to Non-Discrimination: We will never discriminate against you for exercising any of your CCPA rights. This means we won’t deny you services, charge you different prices, or provide a lesser quality of service just because you exercised your privacy rights.
  • Submitting Requests: To exercise any of your California privacy rights, you (or your authorized agent) can contact us as described in the Contact Information section. We may need to verify your identity (for instance, by confirming details of your recent interactions with us) before fulfilling your request. We will respond to your request within the timeframe required by law (generally within 45 days, with an extension if necessary which we would communicate to you).
• European and International Privacy Rights (GDPR): If you are located in the European Union (EU), United Kingdom, or other countries with similar laws, you are entitled to additional rights under the General Data Protection Regulation (GDPR) or equivalent regulations:
  • Right of Access: You may request confirmation of whether we are processing your personal data and request a copy of that data.
  • Right of Rectification: If your information is incorrect or incomplete, you have the right to ask us to correct or update it.
  • Right to Erasure: You can request that we erase your personal data in certain circumstances (for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw consent and no other legal basis for processing applies).
  • Right to Restrict Processing: You have the right to ask us to limit the processing of your data in certain situations, such as while we resolve a complaint about the accuracy of your data or an objection you have raised.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and you have the right to have that data transmitted to another controller (for example, if you wanted to take your data to a competing service), where technically feasible.
  • Right to Object: You may object to our processing of your personal data if you feel it impacts your rights. This includes the right to object to processing for direct marketing purposes at any time. If you object, we will consider whether we have any overriding legitimate grounds to continue processing (in the case of marketing, we will stop).
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. For example, if you consented to receive marketing emails, you can withdraw consent by unsubscribing. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • International Data Transfer: Please be aware that your personal information will be transferred to and stored in the United States (where our business and website servers are located). The data protection laws in the U.S. may not be as strict as those in your country. However, we take steps to ensure that your privacy remains protected, such as using secure technologies and contractual safeguards if appropriate. By using our services or providing information to us, you acknowledge that your data will be processed in the U.S.
  • Complaints: If you believe your privacy rights under GDPR have been violated, you have the right to lodge a complaint with your country’s data protection supervisory authority. We encourage you to contact us first so we can address your concerns directly.
• Other U.S. State Privacy Laws: Privacy laws are evolving in the United States. If you reside in a state that grants additional privacy rights (for example, rights provided by laws in Colorado, Virginia, or others), we will extend similar controls and options to you. You can contact us to inquire about any specific rights under your state’s laws and how to exercise them.
• Exercising Your Rights: To make any request regarding your personal data (whether to access, correct, delete, or anything else), please reach out to us via the contact details in the next section. We will do our best to accommodate your request and will explain any inability to fulfill a request due to legal or operational reasons. For your security, we may ask you to verify your identity or provide additional information before we disclose or modify data, to ensure that we’re taking action only on the rightful person’s behalf.

We are committed to honoring your rights and ensuring you feel confident about how your data is handled. Privacy is very important to us – without your trust, we wouldn’t have a successful relationship with our clients. If you have any questions or concerns about your rights or how to exercise them, please contact us and we’ll be happy to help.